Warrant Officer

1 month ago

Mississauga, Canada CNB Computers Inc. Full time

Job Title: Tarion HCRA Warranty Officer

Reports to: COO

Location: BRAMPTON, ON

Job Summary:
We are seeking a highly organized and detail-oriented Tarion Warranty Officer to join our team.

As a Warranty Officer, you will play a critical role in administering the Tarion warranty program, ensuring compliance with the Ontario New Home Warranties

Plan Act, and providing excellent customer service to homeowners and builder.

Key Responsibilities:
Process and administer warranty claims, including reviewing and analyzing documentation, conducting site inspections, and making decisions on claim approvals and denials

Communicate effectively with homeowners, builders, and other stakeholders to resolve warranty issues and provide guidance on the warranty process

Conduct inspections of new homes/CONDOS to ensure compliance with the Ontario Building Code and Tarion's warranty standards

Investigate and resolve complex warranty disputes, including negotiating with builders and homeowners to reach mutually acceptable solutions

Maintain accurate records and documentation, including warranty claims, inspections, and correspondence

Collaborate with other Tarion departments to ensure alignment and effective delivery of the warranty program

Stay up-to-date with changes to the Ontario New Home Warranties Plan Act, the Ontario Building Code, and Tarion's warranty standards

Requirements:
- Certified - HCRA Builder / Vendor Competency (all 7 technical and business competencies)

Experience with Tarion's warranty program and processes

Post-secondary education in a related field (e.g., construction, engineering, architecture)

2+ years of experience in a warranty or customer service role, preferably in the residential construction industry

Strong knowledge of the Ontario New Home Warranties Plan Act and the Ontario Building Code

Excellent communication, problem-solving, and negotiation skills

Ability to work independently and as part of a team

Strong organizational and time management skills, with attention to detail and accuracy

Nice To Have:
Bilingualism (English and French)

What We Offer:
Competitive salary and benefits package

Opportunity to work with a growing organization in the residential construction industry with highly motivated great team

Collaborative and dynamic work environment

Professional development and growth opportunities

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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