Call Centre Coordinator

2 weeks ago


Laval, Canada Systèmes Sous-sol Québec Full time

**Systèmes Sous-sol Québec** is currently looking for a **Supervisor of Call Center **

As our company is expanding, we need new talents to meet the growing demand

Are you perfectly bilingual, motivated, and positive? Come join our team in a growing company located in the industrial district of Laval

**The opportunity**:

- A great place for a career/great growth opportunity
- Salary $22.00/h
- Permanent full-time job
- Pleasant environment where respect and trust are essential
- Great company reputation and the chance to work for an industry leader
- Possibility of traveling to the United States at the company's expense to regularly follow training courses and obtain certificates

**What would you do?**
- Lead and supervise customer service center representatives
- Train and motivate the team
- Supervise team members and monitor the performance in all call center and customer service related tasks, including phone calls to schedule appointments, customer written and verbal communication, mailing customers, data entry, etc.
- Oversee the processing of all departmental documents to ensure quality control
- Be able to replace call center members when needed
- Communicate with clients to overcome obstacles/problems and arrive at an acceptable resolution
- Make sure customers have a great experience
- Be an ambassador of the culture and the objectives of the company

**This person must have**:

- 2+ years of experience in call center management or similar experience is a MUST
- Comfortable with the use of databases / CRM
- Excellent organizational and time management skills
- Customer service skills
- Great attention to detail and precision at work
- Ability to manage several tasks at the same time (multitasking)
- Likes to consult and help people
- Be naturally positive, motivated and endowed with a cheerful attitude
- Excellent verbal and written communication skills, in French and English
- Proficiency in computer skills, including advanced skills in Microsoft Office

We are recommended by**:CAA-Quebec, APCHQ and ACQ**; We were voted Canadian Dealer **# 1 at the Contractor Nation 2018 annual convention** and we are the **recipient of the 2019, 2020 and 2021 Consumer Choice Awards.**

**Job Types**: Full-time, Permanent

**Salary**: $22.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- Call center: 2 years (preferred)

**Language**:

- French (required)
- English (preferred)

Work Location: In person



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