Customer Service Representative

3 weeks ago

Laval, Canada Lafarge Canada Inc Full time

Why work for Lafarge?:
As the global leader in innovative and sustainable building materials, we’re committed to shaping a
**greener**,
**smarter** and
**healthier** world. At Lafarge Canada Inc.,
**safety** comes first,
**collaboration** matters and
**diversity** is celebrated with people who share our desire to continually
**make our materials better.**

Do you have the drive, the skills, and the passion to join us?
- La version française de cette offre d'emploi est disponible: _
- Version française - cliquez ici_

Overview:
The Geocycle Customer Services Representative will be responsible for the day to day administrative tasks to ensure a seamless operation.

The incumbent will support the commercial team across canada with SAP, WFMS, bookings, reporting and forecasting.

The CSR will form the bridge between the Geocycle commercial team and the customer representatives, listen to the customers questions or concerns to identify, investigate and resolve, or take action to resolve the issue(s) using empowerment, well thought out judgments, and decision making skills.

The CSR shall also respond to incoming telephone inquiries in a pleasant, courteous, knowledgeable, professional manner. Take full ownership of the call and ensure all follow-up activities are processed and recorded. Recognizing, analyzing, and interpreting customer inquiries to establish objectives, clearly identifying customer’s needs, and working with the AFR co-processing Manager to resolve disputes.

**Responsibilities**:
**Safety**:

- Ensures and supports implementation and compliance of Geocycle Safety Programs and Processes to ensure all aspects of the role and personnel are working in a safe manner.
- Communicates H&S priorities to customers as and when required.
- Has an understanding of H&S requirements for customers that are associated with Geocycle/ Lafarge.

**Business Management**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that questions can be answered authentically and swiftly.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Issue and revise procedures related to the delivery of materials.
- Oversee AFR reception with internal and external customers, carriers and ensure that transporters are Avetta certified.
- Ensure AFR information is accurately captured into WFMS, SAP (new contract, PO, etc).
- Responsible for bank deposits, processing delivery weight ticket to customers and invoices.
- Produce weekly/ monthly and ad-hoc reports as required.
- Update monthly report of AFR forecast and results.
- Inventory consolidation for month-end

**Customer Relation Management**:

- Aid all parties find solutions that mitigate or eliminate risk associated with waste stream management - specifically reducing contamination, health & safety, regulatory, community relations, and operational.

**Communications & Marketing Support**:

- Maintain internal & external Business planning, presentations & development.
- Assist in conference coordination and preparation.
- Coordinate the CAN social media calendar.

**Results/Accountabilities**:

- Develops and maintains long-term relationships with customers and waste generators
- Ensures timely issuance of PO’s, agreements, invoices and necessary documentation
- Assist Business Services Group with controlling DSO (Daily sales outstanding) and other such metrics with Commercial Managers
- Manages all AP and AR for Geocycle Canada

**Relationship with Other Jobs**:

- Interact with team members on a regular basis to gather or communicate information, solve problems and meet deadlines.
- Work with sales and customers to meet their needs and communicate our position

**Dimensions**:

- Manage a portfolio of 50 - 60 customers across Canad
- Direct Reports (# of): NONE

Qualifications:
**_
Required Education: _**
- Associates/Technical Degree Preferred
- Field of Study Preferred: Sales/ Industrial
- Required Training/Certifications: SAP Preferred
- Required Work Experience: 1-2 years

**_ Knowledge & Skills:_**
- Strong relational skills - able to build rapport and confidence with key influencers so as to get willingness to trial, pilot, and experiment with solutions until globally satisfactory solutions are realized
- Language - Bilingual (English & French) required
- Keen desire to improve the environment, anchored on a pragmatic understanding of the economics needed to make a solution sustainable

**_ Competency Profile:_**
- SAP
- Computer/ Technology savvy
- Written Communication
- Customer Focus

  • Customer Service Representative

    3 weeks ago

    Laval, Canada First aid central Full time

    **First aid central is seeking a customer service representative to join our team in Laval, QC.** As a customer service representative, you will be responsible for providing product and/or services information to customers. You will also be responsible for resolving customer complaints and inquiries. The target is to ensure excellent service standards,...

  • Customer service representative

    1 month ago

    Laval, Canada Randstad Canada Full time

    Does customer service hold any secrets for you?Do you have experience in plumbing and/or heating? Are you bilingual? I've got the job for you!This company specializing in plumbing and heating in Laval is looking for its future B2B customer service representative! 48k-50k depending on experience Flexible work schedule Long-term PERMANENTAdvantagesBenefits for...

  • Customer service representative

    1 month ago

    Laval, Canada Randstad Canada Full time

    Does customer service hold any secrets for you?Do you have experience in plumbing and/or heating? Are you bilingual? I've got the job for you!This company specializing in plumbing and heating in Laval is looking for its future B2B customer service representative! 48k-50k depending on experience Flexible work schedule Long-term PERMANENTAdvantagesBenefits for...

  • Customer Service Representative

    1 month ago

    Laval, Canada MSI Full time

    Summary: The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selection. Work Hours : Monday – Friday 8am-5pm, and alternating Saturdays To perform this job successfully, the individual must be able to complete the following essen

  • Customer Service Representative

    3 weeks ago

    Laval, Canada MSI Full time

    Summary: The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selection. Work Hours : Monday – Friday 8am-5pm, and alternating Saturdays To perform this job successfully, the individual must be able to complete the following essen

  • Ecommerce Customer Service Representative

    3 weeks ago

    Laval, Canada Kanner Comfort Distribution ULC Full time

    **Ecommerce Customer Service Representative - Role Overview**: **Ecommerce Customer Service Representative - Job Description**: As an Ecommerce Customer Service Representative, you will be responsible for assisting customers with their online orders. You will need to have exceptional communication skills, fully bilingual (English and French), both written...

  • Customer Service Representative

    3 weeks ago

    Laval, Canada Strongco Full time

    **Province**: Quebec **Branch**: Laval **Employment Type**: Full Time **Number of Positions**:1 **SUMMARY** The Customer Service Representative (CSR) is responsible to increase sales, profitability and market share with our customers for parts and service. He or she must provide an increased level of customer support and a high level of customer...

  • Customer Service Representative

    3 weeks ago

    Laval, Canada Lifemark Health Group Full time

    **Customer Service Representative** Lifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care.**Responsibilities include**: - Answering the telephone, greeting, and assisting clients - Responding to inquiries and helping clients...

  • Customer Service Representative

    5 days ago

    Laval, Quebec, Canada MSI Full time

    Summary: The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selectionWork Hours: Monday – Friday 8am-5pm, and alternating SaturdaysTo perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:Effective and efficient...

  • Customer Service Representative

    5 days ago

    Laval, Quebec, Canada Strongco Full time

    Province: QuebecBranch: LavalEmployment Type: Full TimeNumber of Positions:1SUMMARYThe Customer Service Representative (CSR) is responsible to increase sales, profitability and market share with our customers for parts and service. He or she must provide an increased level of customer support and a high level of customer satisfaction to improve customer...

  • Customer Service Representative

    2 weeks ago

    Laval, Canada BMO Financial Group Full time

    2040-2042 boul des Laurentides Laval Quebec,H7M 2R5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    1 month ago

    Laval, Canada pt Health Full time

    Customer Service Representative -Fabreville Lifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care. As a Customer Service Representative , you are passionate about your work and perform with a high level of energy,...

  • Customer Service Representative

    3 weeks ago

    Laval, Canada Lifemark Full time

    Customer Service Representative -Fabreville Lifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care. As a Customer Service Representative , you are passionate about your work and perform with a high level of energy,...

  • Customer Service Representative

    3 weeks ago

    Laval, Canada Abatement Technologies, Inc Full time

    Abatement Technologies is looking for an energetic, dedicated, service-oriented **Customer Service Representative**. Want to join a growing company that provides innovative and reliable solutions to its customers? We are seeking an individual to join our team in **Laval, QC.** **Responsibilities**: - Serve customers at the counter or over the phone to...

  • Customer Service Representative

    4 weeks ago

    Laval, Canada MSI Full time

    Summary: The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selection.Work Hours: Monday – Friday 8am-5pm, and alternating SaturdaysTo perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:Effective and efficient...

  • Customer Service Representative

    4 weeks ago

    Laval, Canada MSI Full time

    Summary: The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selection. Work Hours : Monday – Friday 8am-5pm, and alternating Saturdays To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities: Effective and efficient...

  • Customer Service Representative

    4 weeks ago

    Laval, Canada MSI Full time

    Summary: The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selection.Work Hours: Monday – Friday 8am-5pm, and alternating SaturdaysTo perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:Effective and efficient...

  • Customer Service Representative

    3 weeks ago

    Laval, Canada MSI Full time

    Summary: The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selection.Work Hours: Monday – Friday 8am-5pm, and alternating SaturdaysTo perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:Effective and efficient...

  • Customer Service Representative

    3 weeks ago

    Laval, Canada MSI Full time

    Summary: The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selection.Work Hours: Monday – Friday 8am-5pm, and alternating SaturdaysTo perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:Effective and efficient...

  • Customer Service Representative

    3 weeks ago

    Laval, Canada MSI Full time

    Summary: The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selection.Work Hours: Monday – Friday 8am-5pm, and alternating SaturdaysTo perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:Effective and efficient...