Dispatch Officer

1 month ago

Sarnia, Canada Ainsworth Full time

**If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today**

**Job Summary**

This position provides a high level of customer service support to meet internal and external customer requirements. Schedules, dispatches and coordinates technical field staff and works collaboratively with team members to ensure the administration of multiple back-office processes are executed accordingly to ensure the service delivery cycle flows accordingly and client KPI’s are met. The Dispatcher Coordinator fully supports the Service Operation Team and provides the field technicians with the necessary tools and information required to deliver on the expectations of our clients.

**Key Responsibilities**
- Coordinate the completion of scheduled and unscheduled service and maintenance work through field technicians and sub-contractors to meet service quality and responsiveness targets.
- Maintain real time visibility to technician resources by leveraging and updating the schedule board
- Manage technician sign in and sign out protocols.
- Interface with customers and other departments (i.e. Customer Experience Centre and Regional Schedulers) as necessary to ensure successful completion of requests and resolution of service issues identified throughout the service delivery process. Ensure all changes are accommodated and approved.
- Assign and monitor workflow ensuring calls are dispatched to the appropriate tech with the right skillset in the right geography
- Resolve any obstacles immediately using established protocols or other creative resolution options through troubleshooting or relaying calls to a level 2 technician to expedite resolution
- Approve daily timesheets and assist with payroll.
- Ensure all Ainsworth & client KPI’s are observed, met and or exceeded.
- Monitor daily team and technician workload ensure the field techs have the appropriate level of work assigned and are executing as schedules as designed.
- Daily review of technician activities to ensure real time work summaries and labour tracking are completed
- Update 3rd party portals with work statuses as required.
- Review completed work orders daily for completeness, work summaries, labour, client signatures, tasking etc. Acquire any missing information and or close for further reconciliation.
- Provide follow up and supporting work order documentation for all completed work orders to clients daily
- Work with inside sales to ensure all recommendations are submitted in a timely manner by the field staff.
- Work with Technicians and Regional Schedulers to ensure maintenances and quoted repairs are completed within the month they are scheduled
- Monitor all work in progress (WIP) and work with technicians and Business Unit Managers as required to ensure it does not exceed 60 days.
- Ensure all relevant special safety, customer procedures, and site-specific information is on work orders provided to Service Technician. Ensure equipment and material lists are complete and recorded in Field Service Management System.
- Follow up with internal and external customers and technicians when additional information is required, including documentation of service work performed.
- Work collaboratively with reconcilers as required correcting technician issues, identify, trend and validate process or people gaps. Work with technicians directly to close these gaps and escalate as required
- Supports the regional dispatch or other shared services teams as required to ensure work order life cycle is smooth and internal & external client needs are met
- Act in a professional manner to reflect positively on Ainsworth.
- Identify & Suggest opportunities for Process Improvements & efficiencies within department
- Sensitivity to confidential matters may be required
- Adhere to all company policies and procedures.
- Promote and perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
- Perform other duties as assigned by Management.

**Education, Experience & Skills Required**
- Post-secondary education in related area of study or equivalent.
- 2-4 Years of related experience dispatch experience preferably in the HVAC/Plumbing/Sheet Metal industry but general service industry is acceptable. Hands-on HVAC, Plumbing or Sheet metal experience is ideal.
- Demonstrated ability to meet deadlines and prioritize a heavy workload.
- Proven systematic and organized approach to multi-tasking
- Demonstrates ability to work independently to complete assigned tasks with minimum supervision
- Ability to work under time constraints and adapt to change.
- Service and customer orientated - Actively looking to help people. Anticipates and works to understand and meet customer needs in a

  • Planner (Dispatcher)

    1 month ago

    Sarnia, Canada Mammoet Full time

    **SUMMARY OF THE ROLE** - ** Planner (Dispatcher)**: - ** 12-18 Month contract**: - ** Working in Sarnia, Ontario CANADA** Are you able to bring clarity to complex situations and meet customer expectations? In a planner (dispatcher) role at Mammoet, you will be responsible for coordinating and assigning personnel and equipment to projects, in manner that...

  • Planner (Dispatcher)

    1 month ago

    Sarnia, Canada Mammoet Full time

    SUMMARY OF THE ROLE: - **Planner (Dispatcher)**: - ** 12-18 Month contract**: - ** Working in Sarnia, Ontario CANADA** Are you able to bring clarity to complex situations and meet customer expectations? In a planner (dispatcher) role at Mammoet, you will be responsible for coordinating and assigning personnel and equipment to projects, in manner that...

  • Operations Coordinator

    1 month ago

    Sarnia, Canada DXP | HSE Integrated Ltd. Full time

    **Operations Coordinator Wanted!** **Reporting directly to the Station Manager, the Operations Coordinator's responsibilities include**: - Understanding all operational processes and adhering to company policies and procedures - Handling emergency phone calls from clients and following the proper notification and mobilization procedures as outlined in the...

  • Operations Coordinator

    1 month ago

    Sarnia, Canada DXP | HSE Integrated Ltd. Full time

    The **Operations Coordinato**r is responsible for the dispatching and tracking of equipment and personnel, assigned or working at their station. This role provides support in a fast paced, high call volume office environment and will assist in completing operational and data entry tasks as necessary in a timely and accurate manner. Directly reports to:...

  • Operations Coordinator

    7 days ago

    Sarnia, Canada DXP | HSE Integrated Ltd. Full time

    **Operations Coordinator Wanted!** **Reporting directly to the Station Manager, the Operations Coordinator's responsibilities include**: - Understanding all operational processes and adhering to company policies and procedures - Handling emergency phone calls from clients and following the proper notification and mobilization procedures as outlined in the...

  • Heavy Duty Tow

    2 days ago

    Sarnia, Canada Preferred Towing Full time

    On behalf of **Preferred Towing,** **The WorkPlace Group** is recruiting Heavy Duty Tow/Float Operator Preferred Towing is Sarnia’s largest commercial towing fleet. Preferred Towing provides the highest level of customer service by performing emergency road service, towing, accident recovery, repossession, cross border pick up, police impound towing...

  • Administrative Assistant

    1 month ago

    Sarnia, Canada Waste Connections Full time

    **Waste Connections of Canada **is **the leader in non-hazardous solid waste management in North America. We are looking for an experienced **Administrative Assistant **for **our facility in **Sarnia, ON.** **The Administrative Assistant will provide support to **the Site Manager and Operations Manager in a small office setting, **assisting in daily office...

  • Imaging Clerk

    1 month ago

    Sarnia, Canada Bluewater Health Full time

    **BWH Required Skills**: The successful applicant will work in compliance with all relevant and applicable legislation and Hospital Policies and Procedures, will practice the Bluewater Health Standards of Performance Excellence and will fulfill their role within the Attendance Support Program parameters. The successful applicant will also possess effective...

  • Field Planner

    2 weeks ago

    Sarnia, Canada ViziRecruiter,LLC. Full time

    IntroductionCEDA specializes in industrial maintenance, turnaround and environmental services and has a proud history in North America with roots extending back to 1973. Our talented and experienced team is committed to delivering world-class solutions to help our clients maximize production, mitigate risk and avoid costly outages, always with safety top of...

  • Field Planner

    2 weeks ago

    Sarnia, Canada ViziRecruiter,LLC. Full time

    IntroductionCEDA specializes in industrial maintenance, turnaround and environmental services and has a proud history in North America with roots extending back to 1973. Our talented and experienced team is committed to delivering world-class solutions to help our clients maximize production, mitigate risk and avoid costly outages, always with safety top of...

  • Field Planner

    2 weeks ago

    Sarnia, Canada ViziRecruiter,LLC. Full time

    IntroductionCEDA specializes in industrial maintenance, turnaround and environmental services and has a proud history in North America with roots extending back to 1973. Our talented and experienced team is committed to delivering world-class solutions to help our clients maximize production, mitigate risk and avoid costly outages, always with safety top of...

  • Field Planner

    2 weeks ago

    Sarnia, Canada CEDA Full time

    Company Description CEDA specializes in industrial maintenance, turnaround and environmental services and has a proud history in North America with roots extending back to 1973. Our talented and experienced team is committed to delivering world-class solutions to help our clients maximize production, mitigate risk and avoid costly outages, always with...

  • Rental Coordinator

    1 month ago

    Sarnia, Canada AlumaSafway Full time

    **Rental Coordinator** We are currently recruiting for a **Rental Coordinator** for our **Sarnia, ON** office. The Rental Coordinator performs a variety of office tasks to support office operations and maximize branch revenue and profitability. Main responsibilities will include the coordination of daily activities of branch equipment and manlift rental...

  • Field Planner

    2 weeks ago

    Sarnia, Canada CEDA International Full time

    CEDA specializes in industrial maintenance, turnaround and environmental services and has a proud history in North America with roots extending back to 1973. Our talented and experienced team is committed to delivering world-class solutions to help our clients maximize production, mitigate risk and avoid costly outages, always with safety top of mind.We are...

  • Field Planner

    2 weeks ago

    Sarnia, Canada CEDA International Full time

    CEDA specializes in industrial maintenance, turnaround and environmental services and has a proud history in North America with roots extending back to 1973. Our talented and experienced team is committed to delivering world-class solutions to help our clients maximize production, mitigate risk and avoid costly outages, always with safety top of mind.We are...

  • Field Planner

    2 weeks ago

    Sarnia, Canada CEDA International Full time

    CEDA specializes in industrial maintenance, turnaround and environmental services and has a proud history in North America with roots extending back to 1973. Our talented and experienced team is committed to delivering world-class solutions to help our clients maximize production, mitigate risk and avoid costly outages, always with safety top of mind.We are...

  • Az Team Drivers for Dedicated Run From Ontario to

    7 days ago

    Sarnia, Canada Konink Logistics Full time

    **About Us**: Konink Logistics Inc. is a family owned and operated company who has been in the transportation industry for over 40 years. We were initially established as “Konink and Sons” in 1969 and through evolution we are Konink Logistics Inc. as of 1996. We have built a trucking company based on on-time delivery, friendly, professional and courteous...

  • Courier

    5 hours ago

    Sarnia, Canada Dynacare Full time

    Dynacare is looking to hire a **Medical Courier** to work from our location in **Sarnia, ON**. This is a **Casual** **(On-call)** **opportunity** working variable shifts. **Available Shift: (Note: Shifts times may be revised based on Business Needs).** - Available to cover various routes out of Sarnia, ON as required. - May be required to cover various...

  • Property Maintenance Coordinator/supervisor

    1 month ago

    Sarnia, Canada Community Living Sarnia-Lambton Full time

    The primary purpose of this position is to ensure a high standard in maintaining the residential, administration and other CLSL owned properties. The position is responsible for cost effective and efficient property and project management for any properties managed by CLSL and ensuring that acceptable housing standards are met in accordance with ministry...

  • Field Planner

    1 week ago

    Sarnia, ON, Canada ViziRecruiter,LLC. Full time

    Introduction CEDA specializes in industrial maintenance, turnaround and environmental services and has a proud history in North America with roots extending back to 1973. Our talented and experienced team is committed to delivering world-class solutions to help our clients maximize production, mitigate risk and avoid costly outages, always with safety top...