Business Analyst Ii

2 months ago

North Vancouver, Canada Seaspan ULC Full time

The Business Analyst guides information systems strategies to identify and document business outcomes. This role contributes to the improvement of business information systems solutions to ensure their sustainability and translates the solution architecture and detailed requirements into a functional design.

**What you'll do**
- Collects and analyzes process data to deliver business practices and procedures that focus on increased productivity, reduced cost and enhanced customer service.
- Produces documentation of business, functional, reporting and technical requirements using techniques such as interviews, site visits, surveys, document analysis, workshops and process analysis.
- Develops sustainable, repeatable and quantifiable business process improvements.
- Supports business leaders in specifying business objectives and desired outcomes and helps them to define the scope.
- Produces documentation for process flow diagrams, gap analysis, and use cases that meet business requirements and align with the solution architecture.
- Works with business leaders and external vendors to ensure that the solution provided align with the business requirements and business objectives.
- Carries out diagnosis and documentation of processes and systems gaps to ensure their compatibility and interoperability.
- Supports the user acceptance testing and facilitates the feedback to External Vendor as part of the iterative solution development process.
- Coordinates and performs in-depth tests and other post-implementation support for modified and new systems, including end-user reviews.
- Collaborates on knowledge transfer and continuously evaluates end user adoption. Works with end users to identify opportunities for business process improvements.
- Performs additional duties as assigned.

**What you'll bring**
- Bachelor’s degree in Computer Science, Business Administration or completion of a Post-secondary Diploma in Computer Science.
- Formal training in develop of business requirements, functional requirements, technical requirements, process flows, gap analyses and use cases is an asset.
- Experience in eliciting requirements for at least one core operations process such as order to invoice, procure to pay, inventory management, safety or quality management, or asset and personnel scheduling (transportation or logistics industry preferred).
- Experience in business process redesign, including development of as-is and to-be states.
- Knowledge of Change Management, Project Management and Process Improvement principles.
- Self-driven team player, who is recognized as a positive influence in the workplace.
- Expert communicator with strength in collaboration and relationship building.
- Passion for service excellence and business enablement.
- Ability to deliver on work products that provide measurable business benefits.
- Ability to develop business requirements, functional requirements, technical requirements, process flows, gap analyses and use cases.
- Analytical and synthesizing skills with ability to prioritize complex technical issues.

**Why you’ll love working here**
- This is a full-time, permanent position. With multiple operations and long-term projects, Seaspan employees enjoy job stability as we look ahead to build ships for decades to come.
- We also provide a best-in-class health and wellness benefits package for this position, including such things as full health care (e.g., unlimited physiotherapy), dental, vision, life insurance, medical leave coverage, parental leave coverage, childcare benefit partnership, wellness/fitness reimbursement for memberships or registration fees, and an Employee Family Assistance Program (EFAP).
- Parking is included and to assist those that are using transit, we operate a complimentary shuttle bus Monday through Friday with various pick up and drop off points around North Vancouver.

LI-MT1 #LI-HYBRID

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