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Schii-24-17 Manager, Student Central
4 months ago
**About this Job**
Reporting to the Vice-Provost Students & Registrar, the Manager, Student Central is responsible for the oversight, planning and operations for Student Central at Lakehead University’s two campuses. As a champion of a shared student service model, the Manager guides and supports a multi-campus team in providing holistic advice and support to students in areas that span undergraduate admissions, academic advising, registration, graduation, and student awards and financial aid. The Manager champions the vision, implementing and managing the shared services in a manner that positively impacts the student experience. Working closely with the functional areas, along with other key campus partners, the Manager will collaborate with others and respond to the unique and evolving needs of a diverse student population across two campus locations.
**Job Duties**
- Champions the Student Central model, providing effective leadership and direction to the continued evolution of a one-stop service model encompassing the student-facing experience for Undergraduate Admissions, Academic Advising, Records & Registration, and Student Awards & Financial Aid.
- Provides strong leadership, effective administration and efficient management to deliver an exceptional student experience that responds to the evolving needs of our students.
- Set goals, objectives, and key performance indicators for the team and annually develop a plan that aligns with the institution’s goals and objectives.
- Develops the strengths of the Student Central team; provides ongoing coaching and support to team members; fosters an environment that encourages open communication, team building, team success and professional growth.
- Establishes and maintains collaborative relationships with key campus student service areas and academic areas to coordinate and enhance student support and resources.
- Utilizes data-driven decision-making processes to assess the effectiveness of services and make improvements as needed.
- Implements and maintains technology platforms to streamline processes and improve service delivery.
- Develops and executes a comprehensive outreach strategy to engage and support students throughout their educational experience; identifies target student populations and creates tailored outreach plans.
- Collaborates actively with other student services departments to provide referrals and information and develop clear pathways for students.
- Applies expert knowledge of admissions, academic advising, and student awards and financial aid, and supports the Student Central team in developing their knowledge and expertise in supporting a holistic student approach.
- Manages complex student cases escalated by the Student Central team for resolution and intervention.
**Qualifications**
- An undergraduate degree in a related field, such as education, business administration, etc.
- Previously demonstrated skills in providing student services and promoting student success.
- Strong leadership experience managing a high-performing team, preferably in higher education or a related environment.
- Experience in the administration of academic programs or student services; exposure to and knowledge of academic and governance structures within a university environment. Experience in academic advising, student services, and registration.
- Demonstrated experience fostering a positive, team-based work environment and passion for supporting the professional growth of team members.
- Strong leadership and management skills; ability to effectively lead through change and adapt to change.
- Excellent verbal and written communication skills.
- Understands and appreciates the effectiveness of working synergistically with others and expertise in developing service standards and procedures with proven results and strong outcomes.
- Ability to effectively work with individuals from diverse cultural backgrounds, respecting and valuing their perspectives, traditions and needs.
- A strong understanding of strategic enrolment management (recruitment, student success and retention) and the student life cycle is considered an asset.
- Experience in using, managing and changing enterprise systems; familiarity with Ellucian Colleague would be considered an asset.
**Salary**: $72,789.00-$90,987.00 per year
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 2024-04-01
