#schii-24-21 #schii-24-21 Associate Registrar

6 months ago

Thunder Bay, Canada Lakehead University Full time

**About this Job**

We are seeking an experienced and dynamic individual to fill the role of Associate Registrar. As the Associate Registrar, you will lead and support a dedicated team responsible for the development, delivery, and evaluation of fundamental enrolment related services within Registrarial Services including student records, registration, scheduling, examinations, curriculum and the Academic Calendar, and graduation. The Associate Registrar ensures the integrity of student records and the student information system, conducts compliance reports for external audits and the official enrolment reporting to the Ministry. As a systems and student record expert, you will play a pivotal role in identifying technological needs of staff, faculty and students, implementing innovative solutions and ensuring academic policies and regulations, processes and procedures are maintained, consistently applied and academic integrity is upheld.

The Associate Registrar is also responsible for leading the advancement of the student facing shared service delivery model, Student Central. Working with colleagues, the incumbent will establish and maintain a climate that supports student-centred and holistic service with a commitment to continual process and service improvement within a multi-campus environment.

**Job Duties**
- Oversees the administration of core enrolment related services including student records, registration, scheduling, examinations, curriculum and the Academic Calendar, student progression and graduation.
- Sets goals, objectives, and key performance indicators for the team and annually develops a plan that aligns with the institution’s goals and objectives.
- Implements, interprets and applies academic policy; provides advice and information to Deans, Directors/Chairs, Faculty and Academic Advisors, staff, and students.
- Serves on Senate related committees and other committees or working groups.
- Ensures compliance with curricular requirements and academic policy and maintenance of accurate student records on which the conferral of degrees and the university’s grant claim are based.
- Designs, develops, implements and maintains systems across the department to: improve production or workflow, automate processing, expand systems to serve new purposes, or as a result of legislated/mandated changes or new/revised academic policies or regulations.
- Serves as the primary interface with Technology Services/Enterprise Resource Planning and other outside vendors, and works closely on various student system-related projects analyzing current and future needs.
- Oversees, develops and delivers training and ongoing support to team members and campus stakeholders. Ensures a commitment to continual learning, development and information sharing.
- Collaborates with non-academic and academic departments to identify opportunities and support enrolment related initiatives.
- Researches, monitors and tracks the effectiveness of policies, programs and initiatives.
- Stays abreast of current research, practices and emerging trends related to post-secondary registrarial services and the needs of students.
- Manages complex student cases escalated for resolution and intervention.

**Qualifications**
- A Bachelor’s degree in a related field.
- A minimum of 6-8 years’ experience in a registrarial setting with progressive responsibilities and progressive supervisory experience.
- Knowledge of the Canadian post-secondary systems, including regulations, procedures and policies as related to Ministry reporting.
- Advanced technical knowledge of student information systems (preferably Ellucian Colleague) and reporting software (preferably Informer).
- Sound understanding of strategic enrolment management concepts, the student lifecycle, and academic policies and processes.
- Proficient in policy analysis, development and implementation with a demonstrated ability to interpret complex policies/regulations effectively and design systems to support their implementation.
- Experience in service evaluation and delivery of front-line services.
- Possess excellent leadership skills and a proven ability to collaborate cross-functionally.
- Demonstrated experience leading productive teams, motivating, mentoring and coaching staff.
- Excellent verbal, written and presentation communication skills.
- Excellent attention to detail with a high degree of accuracy.
- Excellent project management and organizational skills.
- Strong analytical skills, ability to problem solve complex issues and offer solutions.
- High degree of computer literacy, with particular strength in MS Excel.
- Proven ability to exercise tact, diplomacy, independent judgment and conflict resolution.
- Ability to effectively work with individuals from diverse cultural backgrounds, respecting and valuing their perspectives, traditions and needs.

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Tuition

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