Enterprise Resource Planning, Manager

8 months ago

Guelph, Canada The City of Guelph Full time

Why Guelph:
Position Overview:
Resumes are being accepted for the position of Enterprise Resource Planning (ERP) Manager within the Information Technology department. Reporting to the General Manager Information Technology, this position will oversee and manage the implementation of the City’s EAM platform IBM Maximo Application Suite interfaced with the ESRI ArcGIS systems and integrated with ERP platform JD Edwards Enterprise One.

This techno-functional leadership position requires a broad range of understanding and experience in program management, enterprise asset management, change management, business architecture management, technical skills and knowledge to guide the successful implementation of a new EAM system, integrated with the City’s ERP solution. After system implementation, this role will focus on and provide overall leadership and governance for the long-term EAM management to ensure the realization of the business maturity and drive EAM best practices through on-going system enhancement and departmental process enhancement, delivering organizational standardization and efficiency city-wide.

**PRIMARY RESPONSIBILITIES**
- Lead and be accountable for the development and implementation of the EAM/ERP Program across the organization.
- Responsible for the overall EAM/ERP Program of work, ensuring that all related projects are aligned with the program objectives, benefits, strategic direction of the organization, and corporate strategic plans.
- Provide vision, roadmap, and overall leadership of the EAM/ERP program to all related project staff and resources, including the project managers, analysts, technical resources, business teams, and vendors to ensure successful delivery of outcomes of the program.
- Serve as a change leader who will promote change methodologies and mindset across the corporation by collaborating with leaders and managers across the city to enable maturity and system changes. Lead the development and execution of the Change Management Strategy across the entire organization to ensure/enhance organizational adoption.
- Consult, advise, coach and mentor business units across the organization about the EAM/ERP Program.
- Build consensus among stakeholders influencing business planning and decisions on all EAM/ERP-related items.
- Be the direct report for the EAM/ERP Project Team (Project/Program Manager, Business Analysts, Data Quality Test Specialist). Oversee and manage work and work plans for project-based process analysts.
- Provide program direction to the EAM/ERP implementation team, including business analysts, technical team and core business team (secondments).
- Support the implementation of all aspects of the EAM/ERP Program from asset information, data strategies, work order management, financial management, integration, policy framework and change management.
- Lead status reporting for the program to project teams, the Advisory Program Team, and the Steering Committee.
- Facilitate and lead workshops and meetings with a wide range of internal and external stakeholders across all levels of the organization.
- Monitor the progress of all program components to ensure overall goals, plans, budget and business benefits of the program are met. Define and track EAM/ERP program metrics, including KPIs and dashboards.
- After EAM/ERP implementation, facilitate and collaborate continuous improvement efforts to enhance business areas’ capabilities that will enable them to fully utilize the solutions and reap the benefits of the investment.
- After ERP implementation, responsible for EAM/ERP-related improvement projects as well as technology enhancement prioritization and governance for the EAM/ERP systems.

**LEADERSHIP**
- Provide visible and positive leadership, developing and nurturing a work environment that is inclusive, respectful, and motivating for staff.
- Supervise staff, including health and safety, performance appraisals, learning, and development.
- Coach and mentor financial processes, asset management, work order management, and change management in business units across the organization and build consensus amongst stakeholders.
- Contribute to the departmental leadership team and corporate initiatives.
- Build and maintain positive working relationships with co-workers, other City staff and the public using principles of good customer service.
- Develop collaborative partnerships on matters relating to the EAM/ERP Program and Change Management Strategy.

**QUALIFICATIONS**
- Experience related to the duties listed above, normally accompanied by a University Degree in Engineering, Commerce, Business, Technology, or related field. Experience in implementing enterprise asset management integrated with ArcGIS systems related to spatial and linear asset management, financial management, systems management and business architecture aligned with industry best practices business architectures.
- Excellent change management and leadership skills with experi

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