Flexible Delivery Support Services Specialist

4 months ago

Regina, Canada University of Regina Full time

Faculty/Department Centre for Continuing Education Unit CCE-Staff Postings Employee Group CUPE 5791 Collective Agreement Consideration Open with preference given to CUPE 5791 members(NON-RESEARCH). CUPE 5791 Job Family Category Staff Number of Vacancies 1 Position Summary

Are you a versatile administrative pro with a flair for program support and technical troubleshooting? **Join us as our new Flexible Delivery Support Services Specialist**

Reporting to the Manager of Programs and the Unit Head, this position is responsible for a range of administrative and program support duties which require a diversity of skills, knowledge and abilities.

**What You’ll Do**:
**1. Main point of contact for providing support services relating to the Distance and Distributed Learning Committee (**DDLC**)**:

- Organizing meeting dates through executive administrative assistants and faculty assistants
- Writing Letters of Agreement (LOA) for the development of courses receiving grants
- Sending LOAs to Associate Deans and Department Heads from various faculties/departments and to developers for signatures; tracking these
- Managing the records, including submissions, memos, and Letters of Agreement
- Ensuring FOAPALS have been requested for each course going into development
- Communicating with FL’s Instructional Designers (IDs), Assistant IDs, and program Manager
- Tracking course progress and monitoring processes

**2. Main point of contact for **LIVE**-streamed courses and will provide support services relating to **LIVE**-streamed courses to students and staff**:

- Assisting with technical troubleshooting
- Deliver key communications to various internal and external stakeholders
- Performing statistical tasks associated with LIVE-streamed courses
- Audit student registration and monitor waitlists
- Perform updates to scheduling

**3. Responsible for performing regular updates and detailed edits on Student and Instructor guides**:

- Review and revise existing documents ensuring content is consistent in terminology, style, and formatting throughout the document.
- Update and verify the accuracy of information with the appropriate sources.

**4. Work in partnership with Faculty to confirm Final exams and textbooks for Online and **LIVE**-streamed courses**:

- Confirm final exams for online and LIVE-streamed courses each semester
- Audit and confirm textbooks have been ordered for Online and LIVE-streamed courses each semester
- Track and update the progress in Flexible Learning’s internal database

**Plus More**:Be ready to take on additional related tasks as assigned - your role is dynamic and essential to our success

**Why Join Us?**

At the University of Regina, we’re more than just a campus - we’re a community
Join our team and enjoy:

- **Meaningful Impact**:Your work directly contributes to creating a better environment for students, faculty, and staff.
- **Professional Growth**:We support your development, offering opportunities for advancement and learning.
- **Work-Life Balance**: We value your well-being and know your personal life is most important
- **Dynamic and Inclusive Workplace**:We value diversity and inclusivity. You’ll be part of a team that celebrates different perspectives, backgrounds, and experiences, making every day an opportunity for personal growth.
- **Innovation Culture**:We encourage fresh ideas and innovative thinking.
- **Competitive Compensation**: We offer competitive compensation package and benefits to reward your talent. A few of the these benefits include Health/Dental/Vision Benefits, flexible spending account, Defined Benefit Pension Plan, and much more

Position Requirements

**What You’ll Bring to this Position**:

- Grade 12 supplemented by the successful completion a recognized business course (Office Administration course or equivalent)
- Minimum of three years’ general office experience showing progressively increasing administrative support responsibilities and directly related to the duties specified
- An equivalent combination of education, training, and experience may be considered

**Skills That Will Ensure Your Success in the Role**:

- Demonstrated knowledge and skill in the use of Microsoft Office (Word, Excel, Access, and Outlook-GroupWise) and other complex databases, such as Banner and CASPUR reports.
- Knowledge of the University of Regina community, academic programs, policies, and procedures
- Ability to develop and maintain strong working relationships with internal administrative counterparts, instructors, partners and staff as well as external to CCE and the University
- Ability to take direction
- Ability to show initiative and be self-motivated
- Ability to consistently organize, coordinate and balance multiple competing demands and responsibilities
- Ability to maintain confidentiality of information
- Ability to work effectively independently and in a team environment
- Ability to prioritize, organize, and plan work with multiple

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