Customer Supply Chain Analyst

6 months ago


Toronto, Canada Excelgens Full time

Manage the daily stock prioritization process for assigned customer and categories, securing inventory to help bridge through supply challenges
- Pull open orders twice daily and refresh internal prioritization tracker: Approved quantities vs. on-order vs. shipped
- Source new orders out of appropriate inventory buckets (open vs. restricted), considering available balances and any upcoming inbound loads & run ATP to ensure orders are confirming in full
- Provide twice daily direction/re-cap to customer experience team on all prioritized skus
- Manage escalations for supply challenges and delayed inbounds to mitigate shortages for assigned customer
- Maintain & refresh external facing customer prioritization reports weekly
- Reporting HUB for the Customer Experience Team:

- CPU & Customer Portal Updates on Load tracking
- Daily Shorts File Refresh & Weekly Biscuit Shorts report
- Transport Tracker & Carrier Escalations
- Cross-Category Order Day Alignment & Load Consolidation Opportunities
- Order Management Back-up as required
- Improvement initiatives/projects as required.

**What you will bring**
A desire to drive your future and accelerate your career and the following experience and knowledge:

- Experience in CS&L, working collaboratively with customers and sales
- Experience in fast-moving consumer goods or consumer packaged goods company
- Strong analytical and problem-solving skills: Being able to adapt/pivot when things don’t go as planned and provide alternate solutions for the customer.
- **SAP ECC knowledge and expertise in MS Office: Excel, Power BI & VBA a strong asset**.
- Customer orientation, strong influencing, and communication skills
- Strong focus on delivering productivities, service and KPIs for your assigned customer
- Team player, accountable, proactive thinking, flexibility, and continuous improvement mindset.

More about this role
Education / Certifications:

- **University Degree or College diploma, preferably with focus on Supply Chain.**

Job specific requirements:

- **0-2 years of experience in CPG or Pharmaceutical industries**

**- Customer-Facing experience a strong asset**
**- Flexible Hybrid working environment with home office based out of Gladstone**

Travel requirements: GTA only
Work schedule: Business Hours

**Qualifications**:
prior experience in Supply Chain: Customer Service or Planning experiences preferred. Strong educational background in Supply Chain Management, Engineering or Business Administration.
**Proficient knowledge of SAP and Microsoft Excel. Experience supporting customers or in a customer-facing role.**

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

**Salary**: $42,719.44-$76,707.59 per year

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- supply chain: 1 year (preferred)
- supply chain management: 1 year (preferred)



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