Franchise Program Specialist

4 weeks ago

Montréal, Canada TBC Corporation Full time

**Company Overview**:
For 65 years, TBC Corporation (TBC), one of North America’s largest marketers of automotive replacement tires, has been a tire company ahead of the curve. Through worldwide operations spanning wholesale, retail, and franchise, TBC also provides automotive maintenance and repair services with best-in-class brands. TBC meets the needs of consumers in search of total car care at more than 3,200 franchised and company-operated tire and automotive service centers under the brands NTB®, Tire Kingdom®, Merchant's Tire®, Big O Tires® and Midas®. TBC serves wholesale customers in the United States, Canada, Latin America, Mexico and the Middle East through NTW℠, TBC Brands, TBC Dealer Group, TBC International and TBC de Mexico.

LI-DNI #joinourteam

**Description**:
The Franchise Operations Specialist will work closely with Regional Sales Managers and Division Sales and Operations Managers to provide operational support to franchisees in four main areas:
1. New stores and transitions
2. Operational components of the “Tires Now” initiative
3. Same Store Sales Growth
4. Training

**Responsibilities**:
**Provide support for new store openings and/or transitions in the following manner**:

- Assist in the facilitation of all Integration Calls
- Complete a Service Readiness survey 30 days prior to a shop sale
- Introduce, ensure completion and debrief the NFO In-Store Training Workbook with the franchisee
- Provide support upon store opening or transition
- Utilize a Sales Tracking Tool to monitor store performance for the first 12 weeks
- Drive Brand NOW standards compliance

**Administer all operational components of Tires Now including**:

- Inventory management such as Stock Levels, Stock Refreshes, Re-order Points & Discontinued Products
- Education on tire sale processes and products such as 5 Steps to a Tire Sale, warranty adjustments, Merchandising, tire product lines, TBC University, Sonsio road hazard program and more

**Drive Same Store Sales by**:

- Identifying stores with greatest potential based on use of the Golden Funnel concept and evaluation of dealer engagement
- Diagnosing operational performance gaps via the use of ticket reviews, the Marchex program, process observation and POS reporting
- Developing action plans with dealers using the SMART Method
- Following Up on action plan execution based on the action plan timelines

**Qualifications**:

- 5+ years’ experience in management of retail tire and automotive service business or working with automotive franchisees.
- Sales background in the automotive industry. Franchise experience in automotive and/or other retail industries.
- Experience in total car care (maintenance, repairs, tires and tire services) at the shop level, ASE certification is a plus.
- Excellent selling, sales training, and presentation skills
- Ability to challenge, motivate, influence, and communicate effectively.
- Results focused and orientated
- Bachelor’s degree in business administration preferred
- FOS will be required to reside in proximity to the majority of assigned stores/owners
- Available to be utilized outside assigned regions for integration and in store training as needed
- Approximately 80-90% travel expected
- Occasional nights and weekends is required to support franchisee special events

**Benefits**:

- Competitive compensation and bonus
- Tuition reimbursement
- 401k plan with a company match. Immediate 100% vesting
- Company paid short term disability and employer subsidized long term disability
- Comprehensive benefits including medical, dental and vision
- And more

TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.

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