Vice President, Strata

6 months ago

Vancouver, Canada FirstService Residential Full time

**About FirstService Residential**:

- FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
- Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development.

**Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.**

**Job Overview**:

- The **Vice President, Strata, is responsible** for** building and managing a high-performance team that profitably delivers outstanding client service and continually enhances the Company’s position as an industry leader. As a member of the executive leadership team, responsible for creating and supporting strategic business development of the BC marketplace.
- This role requires someone who has significant experience in the service sector. Must be willing to obtain a Strata Property Management license (within the first year), and eventually, a Managing Broker license, issued by the BC Financial Services Authority (BCFSA).
- *This position will require work outside regular business hours*

**Key Responsibilities**:

- Working collaboratively and ensuring Regional Director/Director accountability for their individual Strata Manager teams.
- Leading by example and proactively stepping in to support and lead directly, as necessary.
- Launching and/or supporting initiatives with project planning to establish clear and effective roles and responsibilities.
- Working with and building a strong professional rapport with industry boards and resources, including but not limited to BC Financial Services Authority (BCFSA), Professional Association of Managing Agents (PAMA), Canadian Condominium Institute (CCI).
- Regularly attending key client meetings, virtually and in person, and attending properties in person to meet with and build relationships with clients.
- Working collaboratively with other department Directors/VPs to continuously improve the outputs of the strata management team, gathering/soliciting feedback and actioning feedback.
- Building a strong network within the industry as a brand ambassador for FirstService Residential as it relates to top talent, vendors, companies and competitors.
- Support in the action planning of the associate engagement survey results; partnering with the Directors/VPs to support company strategic goals and objectives.
- Optimizing portfolio allocation to meet both financial and service objectives.
- Identifying new business opportunities and revenue sources such as special projects, and maximizing all ancillary revenue opportunities.
- Taking full accountability for the divisions financial results, adjusting operations to address and correct any shortfalls.

**Skills & Qualifications**:

- A minimum of 10 years of combined leadership experience, including five to eight years in a senior management role, is required.
- A university degree in a related field is preferred. Equivalent combinations of training and experience will be considered.
- Proven ability to set and achieve aggressive targets for growth and profitability.
- Demonstrated track record of delivering excellent customer service.
- Proven leadership and consensus building skills, with the ability to lead and motivate high-performing teams and foster a positive work environment that supports the corporate mission and values.
- Participative and collaborative management style with excellent interpersonal and communication skills style and the ability to communicate effectively at all levels of the organization.

**What We Offer**:

- As a full-time associate, you will be eligible for full comprehensive benefits including health & dental, etc. In addition, you will be eligible for time off benefits, paid holidays, access to our Employee Assistance Program, Tuition Reimbursement, and more.

**Compensation**:

- Base compensation of $150K-$170K commensurate with experience and skillset, plus monthly vehicle and phone allowance. Eligibility for annual incentive plan (bonus) based on achievement of financial results.

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