Technical Analyst

3 weeks ago

Halifax, Canada Province of Nova Scotia Full time

**The Hiring Pool Process**:
In accordance with the collective agreement, we have established a Hiring Pool to streamline our hiring process and efficiently fill multiple positions in the coming months. Please note that these opportunities are province-wide, as we will be using the Hiring Pool to backfill new vacancies across the entire province.

Our Hiring Pool initially prioritizes a number of permanent positions that need to be filled on a priority basis. However, it may also be used to fill additional vacancies such as term, temporary or casual positions. Opportunities may arise in any region across the province, including, but not limited to, the following locations:

- Central (Halifax Regional Municipality & West Hants)
- Western (Yarmouth, Digby, Annapolis, Kings, Lunenburg, Queens)
- Eastern (Antigonish, Guysborough, Cape Breton Island)
- Northern (Colchester, Cumberland, Pictou, East Hants).

**About the Nova Scotia Digital Service**:
The Nova Scotia Digital Service (NSDS), a division of Service Nova Scotia and Internal Services (SNS-IS), is a government team that puts people first. We're dedicated to driving digital transformation by helping government work in line with modern expectations.

Our large, diverse, and passionate team believes in user-centered, iterative, digital service design and embraces internet-era ways of working. At NSDS, you'll be part of a team that makes a real difference by designing, continuously improving, and delivering the programs and services people need, while working alongside caring, compassionate, and highly-skilled professionals.

**_At NSDS, we don't just accept differences - we celebrate a culture of diversity, inclusion, and belonging_**

We recognize that the people who use government programs and services come from all walks of life, and it's essential that NSDS reflects the communities we serve. This enables us to deliver better, more accessible, and inclusive public services. We're committed to creating an environment where diverse perspectives and experiences are valued and where diverse talent can thrive.

**Who We’re Looking For**:
You have a genuine passion for providing outstanding service experiences and take pride in resolving technical issues and requests through various channels, such as over the phone, in person, and via our ticketing system. Thriving in a 24/7 support environment, you enjoy being on the front lines, delivering critical services to a diverse clientele. As a team player, you consistently go above and beyond to ensure an exceptional user experience. Flexible and adaptable, you are prepared to work night shifts and participate in on-call rotations.

Aligned with our core values of respect, integrity, diversity, accountability, and the public good, you embody a commitment to service excellence. You champion the significance of people, teams, diversity, and a positive workplace culture in all that you do.

**Benefits & Perks**:
At the NSDS with the Government of Nova Scotia, we are committed to providing a fulfilling work environment with numerous benefits and opportunities:
**Work-Life Balance**: Enjoy excellent work-life balance with a 35-hour work week.

**Flexible Work Arrangements**: We offer flexible work options to accommodate your needs.

**Modified Work Weeks**: Benefit from customized work week arrangements.

**Comprehensive Insurance**: Gain access to health, dental, and life insurance coverage.

**Pension Plan**: Secure your future with our defined benefits pension plan.

**Disability Support**: Receive short
- and long-term disability assistance when needed.

**Generous Time Off**: Take advantage of all national/civic holidays, 18 sick days, and family leave provisions.

**Employee and Family Support**: Utilize our Employee and Family Assistance Programs for additional support.

**Mentorship Opportunities**: Grow professionally through our mentorship programs.

**Career Development**: Access a variety of training and development opportunities to further your career.

**Diverse Career Paths**: Explore numerous career paths and opportunities across the government.

**Job Security**: Benefit from excellent job security and a strong collective bargaining agreement.

**The Technical Analyst Role**:
As a Technical Analyst within Mission IT at NSDS, you'll play a crucial role in supporting critical digital services for government and healthcare sectors in a 24/7 operational environment. By assisting government departments, agencies, boards, commissions, offices, Nova Scotia Health, and the IWK, your contributions will have a direct impact on improving the lives of the citizens of Nova Scotia - making a real difference

As the first point of contact for clients, you will represent the organization's front line, working with clients of various digital literacy levels to identify the root cause of their issues and initiate resolution plans. Your ability to effectively communicate technical solutions using clear, non-technical

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