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Scheduler / Capacity Planner

4 months ago

Richmond, Canada G4S Secure Solutions Canada Full time

Airports are gateways to the world and our Allied Universal team is leading the way. We are looking for team members who can deliver on our promise of providing proactive security services that are trusted, reliable, forward-thinking, courageous, caring, nimble and responsive.

Reporting to the Capacity Supervisor, the Capacity Planner strives to maintain schedule accuracy and efficiency while providing exceptional customer service.

**Role Responsibility**:
**MAJOR RESPONSIBILITIES include, but not limited to**:

- Maintains, audits, and administers shift schedules for Screening Officers.
- Ensures accuracy of Screening Officer attendance by documenting all work hours.
- Responds to requests for shift changes and ensures all vacancies in the schedule are filled with the most suitable and qualified replacements.
- Completes administrative functions, which include but are not limited to: processing leave requests, shift giveaways, and trade requests.
- Maintains and provides all reports through various scheduling systems and software.
- Works in accordance with established processes, Collective Bargaining Agreement and the
- Canada Labor Code.
- Lead and / or member of various project teams within the Allied Universal Aviation division.
- Other duties as assigned.

**Formal Education, Experience, Licenses and Certifications Required**:

- College Diploma or equivalent combination of education and experience.
- Must have a minimum one year experience in an administrative role, preferably in the security or aviation industries.
- Knowledge of relevant security and employment legislation is an asset.
- Meet and maintain any applicable licensing or certification requirements.

**Skills Required**:

- Efficiency In Oral And Written Communication
- Proficiency With Microsoft Office
- Coaching, Mentoring, Motivating
- Assess and Evaluate Situations
- Identify Critical Issues Quickly and Accurately
- Set Attainable Goals for Self and Others
- Identify Details and Alternatives
- Strong Organizational Skills
- Support Through Teamwork, Collaboration and Cooperation
- Self-Awareness, Emotional Intelligence
- Superior Customer Service Orientation
- Mediate Conflict With Tact & Diplomacy
- Promotes Health & Safety in the Workplace
- Synthesize Facts, Concepts, Principles
- Develop Effective Customer Relations
- Ability to Recognize Cause and Effect
- Ability to Multitask in a Fast Paced Environment

**OTHER RELATED ATTRIBUTES THAT WOULD ENHANCE HIRING CONSIDERATION**:

- Bilingual French / English.
- Proficiency with Timegate and Microsoft Office suite
- Experience working in a unionized environment

**About the Company**:
**G4S is now known as Allied Universal Security Services.**

**Allied Universal - Aviation Division delivers screening services in Vancouver International Airport and 20 other airports in BC and the Yukon Territory, in partnership with the Canadian Air Transport Security Authority (CATSA).