Claims Associate

3 weeks ago

Burnaby, Canada Cymax Group Technologies Full time

**The Role**

Our mission at Cymax Group is to break down all barriers to make multi-channel commerce easy. As a Claims Associate, you will be acting as the company’s advocate when it comes to processing and adjudicating transportation claims. You will be working directly with both vendors, carriers, and customers to ensure that all claims are closed in a timely manner. This is a fantastic opportunity for someone looking to make a move into a role that is versatile - requiring solid administrative skills in addition to a strong focus on internal and external communications with both vendors, carriers, and customers.

**What You’ll Do**
- Liaison between the shipping company’s claims team, and our internal resolutions team in an event where damage or loss claims occur.
- Gathers information, researches, and works to resolve claims quickly and efficiently.
- Communicates any problem resolution steps appropriately to the returns and replacements departments.
- Assists with department goals, and makes recommendations to the management team, to improve efficiency and effectiveness.
- Reviews, files, disputes, and closes claims in compliance with carrier contracts.
- Takes ownership of any claims assigned; a strong willingness to follow up with the freight company until the issue is fully resolved.

**Who You Are**
- Previous experience with Logistical/Freight business process an asset, ideally in a claims
- Demonstrates confidence and assertiveness with a flexible, customer-centric approach
- Demonstrates problem solving and analytical skills
- Demonstrates ability to work in a fast-paced, changing environment
- Strong organizational skills with attention to detail
- Excellent verbal and written communication skills
- Intermediate Excel skills

**What's in it for You**
- Collaborative and vibrant team environment
- Joining a fast-growing company with opportunity for career and professional development
- Remote-Flexible work arrangements
- Comprehensive Health & Dental program with 100% company paid premiums, plus annual wellness/health spending account

**Why work here**

Founded in 2015 by Cymax Group Technologies, the leading eCommerce technology and services provider, Freight Club is the only end-to-end freight shipping platform that effortlessly manages everything from quoting and booking to complete claims management and secondary insurance protection at zero subscription fees. It is one of the fastest-growing companies in the $2 trillion+ logistics industry.

We believe that any retailer can be successful - large or small - and we support this by offering exclusive access to enterprise rates to our customers without any volume requirements.

In partnership with One Tree Planted, Freight Club offsets 100% of CO₂ emissions on every shipment - at no cost to our customers.

If you are short-listed, we will be in touch.

At Cymax Group, diversity and inclusion are words we take to heart. We consistently strive to create a workforce that represents the communities we serve, and are committed to creating an environment where everyone can bring their full selves to work.

We’re committed to equitable employee experience, opportunity, pay and support for every team member regardless of gender identity or expression, race, ethnicity, family or marital status, religion, socio-economic status, veteran status, national origin, age, sexual orientation, education, disability, or any other characteristic that makes you unique.

Our company headquarters are located on the ancestral and traditional unceded territories of the Musqueam, Squamish, and Tsleil-Waututh peoples, and of the hən̓qəmin̓əm̓ and Sḵwx̱wú7mesh speaking peoples.

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