Service Manager

1 month ago


Calgary, Canada Pason Systems Corp Full time

**The Role**:
This position can either be located in Calgary, Alberta, Canada or Asheville, North Carolina, US.

**Duties and Responsibilities**:

- Manage/Coordinate field service to support issue resolution on commissioned systems
- Manage field service ticket management software in Salesforce
- Validate and troubleshoot electric metering equipment
- Support troubleshooting of site-specific networking & communications
- Coordinate/support troubleshooting efforts between ESS manufacturer, field technicians, and ETB engineering
- Collaborate with ETB performance analyst to improve fleet performance
- Coordinate with external hardware partners on field support issues
- Collaborate with other internal ETB teams: engineering, sales, product, marketing

**Skills & General Requirements**:

- Understanding of renewable energy and electrical design
- Basic understanding of technical electrical drawings, reports, and documentation
- Understanding of standard communication protocols for electrical device control
- Knowledge and understanding of networking devices, LAN settings and firewalls
- Excellent time management skills with a proven ability to meet deadlines
- Well-organized and responsible with an aptitude in problem-solving
- Bring a positive, “can do” attitude to the position
- Strong communication skills to effectively communicate with co-workers and external contacts
- Able to work independently, display creativity, exercise sound judgment, and demonstrate initiative

**Education and Experience**:

- College degree preferred with 3-5 years of experience in related disciplines
- Solar and/or Energy Storage service/project management experience
- Tech support or performance analysis experience a plus
- Relevant knowledge of the renewables development industry (solar + energy storage)



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