Banquet Server

7 months ago

Vancouver, Canada Sodexo Live! at the Vancouver Convention Centre Full time

At Sodexo Live, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.

Our experiences are unique, and so are our people. Bring your personality, your background, and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.
- 2022 Forbes Best Employer for Diversity
- 2022 Front Office Sports Best Employers in Sports
- 2022 Disability Equality Index (DEI) Perfect Score

**Location**: We are seeking experienced **Banquet Servers (Casual) **for our **Vancouver Convention Centre **operation.

Sodexo Live is the Official Supplier of Food and Beverage Services to the Vancouver Convention Centre. Located on Vancouver’s waterfront with a dramatic mountain backdrop, the award-winning Vancouver Convention Centre offers one of the most beautiful settings in the world. As British Columbia’s flagship convention centre, the facility hosts more than 500 events and welcomes hundreds of thousands of attendees each year, while generating significant economic activity for the Province.

**Principal Function**:
The Banquet Server will play a major role in ensuring a pleasant experience for Sodexo Live guests who attend catered breakfasts, coffee breaks, luncheons, dinners, receptions and other organized group affairs involving food and beverage service. They may serve as few as ten or as many as hundreds of guests. Style of service may range from casual to formal, involving passed cocktails and hors d’oeuvres, buffets, or highly coordinated multi-course meals.

The Banquet Server will actively participate in the preparation, set-up, service, break-down and clean-up of catered functions. Their highest priorities will be to support overall event success and guest satisfaction by providing exceptional customer service while maintaining Sodexo Live’s standards for safety, cleanliness, sanitation.

**Essential Responsibilities**:

- Support Food & Beverage Service operations by assisting in executing event servers and functions in accordance with Sodexo Live standards, guest expectations and specifications as directed by Supervisors and Managers.
- Attend pre-shift meetings and follow instructions from Food & Beverage Supervisors and Managers; Ask questions to ensure clear and complete understanding of event flow, needs and assignments.
- Greet each guest who enters event space; Be courteous and professional in all interactions; Demonstrate Sodexo Live and the Vancouver Convention Centre standards for guest service.
- Take care in the handling and storage of all Food and Beverage service hardware, equipment, linens and serving supplies needed for setup and event service.
- Deliver food and drinks to guests in a prompt and accurate manner based on established menus and event specifications.
- Demonstrate a thorough knowledge of menus and food and beverage offerings.
- Maintain a safe, clean, organized, and sanitary environment.
- Follow all local and provincial guidelines for responsible alcoholic beverage service; Check identification of guests to verify age requirements for consumption of alcohol.
- Take initiative in fulfilling special guest requests and be creative in resolving guest challenges and complaints; Involve a supervisor when previous methods have been unsuccessful.
- Confer with management regarding problems or issues in a timely manner so as not impact service or timing of events.
- Continuously observe surroundings and maintain awareness of all guest activities; Immediately report suspicious, violent, or inappropriate behaviour to supervisor or manager.
- Participate in and foster positive team relations with wait staff, fellow servers, bartenders and management.
- Perform other related duties, tasks and responsibilities as required from time to time.
- Contribute to goal of 100% customer satisfaction through personal commitment to teamwork and service.

**Qualifications/Skills**:

- Must be 19 years or older to serve alcohol.
- High school diploma or equivalent.
- Must have Serving It Right - Responsible Service BC Certification for alcohol service.
- Ability to work well independently.
- Ability to work well in a high stress, fast paced environment.
- Demonstrated ability to understand and effectively implement written and verbal instructions.
- Proficient English communication skills in order to effectively interact verbally and listen attentively to co-workers and supervisors.
- Scheduling flexibility to meet operational needs.
- Technology aptitude for working with POS (Clover).
- Basic knowledge of beer, wine, and spirits (preferred).
- Food Safe Certification (preferred).

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