Call Centre Representative

2 weeks ago


Richmond Hill, Canada JF Insurance Agency Group Inc. Full time

**Fast growing medical insurance emergency case management support and claims processing company in Richmond Hill, ON is looking for a Full-Time Call Centre Representative**

Fluent in English, Mandarin would be an asset

Day Shift 8:00AM - 8:00PM

Work from Home
- Excellent telephone manner and strong communication skills required
- Excellent customer service and listening skills
- Willing to work in a fast-paced environment
- Manage inbound and outbound calls in a timely manner
- Keep detailed records of all communications on our database
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, and diffuse situations as needed

**Job Types**: Full-time, Permanent

**Salary**: From $18.00 per hour

**Benefits**:

- Company events
- Extended health care
- RRSP match
- Wellness program
- Work from home

Schedule:

- 12 hour shift
- Day shift
- Weekend availability

COVID-19 considerations:
Work from home, office do not open to public.

**Experience**:

- Call center: 2 years (preferred)

**Language**:

- Mandarin or Cantonese (preferred)

Shift availability:

- Night Shift (preferred)
- Overnight Shift (preferred)
- Day Shift (preferred)

Work Location: Hybrid remote in RICHMOND HILL, ON



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