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Technical Service Advisor

5 months ago

Hamilton, Canada American Iron and Metal Full time

Company Description

American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers.

Become part of team AIM, a growing team with an entrepreneurial spirit who has over the years evolved into a successful and multifaceted company with business divisions that include metal recycling, decommissioning and demolition, auto-parts sales and recycling, manufacturing of solder assemblies, construction waste recycling, and production of customized industrial and mining products.

We take pride in doing good things for the environment to help create a greener, more sustainable future for all.

It’s simple; we do it right. We AIM for excellence.

**Job Description**:
**What you're responsible for**:

- Optimizing customers’ material handling needs at their facilities including assessment of appropriate equipment requirements on client sites.
- Partnering with equipment suppliers to provide solutions to our end customers.
- Partnering with logistics to provide cost saving solutions and optimizing equipment for our customers.
- Managing cameras for logistics and dispatching purposes on customer sites.
- Partnering with scale providers to install scale equipment at customer sites.
- Providing transparent solutions and auditable processes to customers.
- Reviewing and recommending improvements for equipment to customers.
- Meeting with clients to assess needs, risks and to track ongoing progress.
- Project management while handling customer specific projects.

**Qualifications**:
**To Join our team**:

- You have 2 years of relevant experience with a technical background
- An Engineering, Logistics or Supply Chain Degree or Diploma would be an asset
- You have 2 years of customer service experience.
- Minimum 1 year experience working in an automotive stamping facility or similar environment.
- You have a valid Driver’s License.

Additional Information
**What we offer**:

- A competitive wage, vacation, benefits and an RRSP matching program.
- The tools and support needed to be successful in your career and professional development.
- A dynamic & rewarding work environment