User Support Technician

7 months ago


Concord, Canada TECHNOVATE IT SOLUTIONS INC. Full time

Education:

- Expérience:
**Education**:

- Secondary (high) school graduation certificate
**Tasks**:

- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
**Supervision**:

- 1 to 2 people
**Computer and technology knowledge**:

- JavaOS
- Networking software
- Networking security
- Internet
- Servers
- Word processing software
- Presentation software
- Programming software
- Software development
- MS Office
- MS Windows
**Work conditions and physical capabilities**:

- Fast-paced environment
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
**Experience**:

- 1 year to less than 2 years
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 35 hours per week



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