City Dispatcher

2 weeks ago

Calgary, Canada Day & Ross Full time

**At Day & Ross, you’ll go far.**

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has become one of the largest transportation companies in Canada. With more than 8,000 employees, drivers, and owner operators, we’re a major player in cross-border and LTL/TL transportation, offering a diverse portfolio of transport and logistics solutions across North America.

For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we were named a Top Company for Women to Work for in Transportation in 2018 and 2019. Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.

**About the Role**

Dispatcher

Full-time

Calgary, AB

The scope of this position is to be responsible for dispatching units to pickup and delivery freight, monitoring the performance of drivers and ensuring customer timelines are adhered to.

**How You’ll Help**:

- Coordinate deliveries, assign pick up requests, and enter line haul orders in the computer.
- Assign appointment freight deliveries to trucks, manifest shipments, and check for expedited shipments.
- Answer phones from drivers and customers.
- Review yard check to ensure freight is not missed and trucks are on schedule.
- Coordinate drivers to come back for second round of deliveries.
- Coordinate daily P&D requirements.
- Monitor driver performance and report finding to manager.
- Identify areas for improvement and efficiencies.
- Perform clerical duties for compliance and broker pay as required.
- Other related duties as may be required.

**Your Skills and Experience**:

- An understanding of the geography of the area
- High School graduate or equivalent
- Transportation background in dispatch, dock supervision (2-3 years)
- Computer literate in Excel and Word
- Equipment knowledge is an asset
- Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies
- Results focused
- Exceptional interpersonal and leadership skills to manage demands and resolve issues with drivers, coworkers, etc.
- Must have a strong sense of urgency
- Good communication skills
- Must be able to work under a flexible work schedule
- Must be a hands-on operator, trainer, coach and mentor
- Must be able to build and maintain relationships
- Must be a self-starter
- English required; other languages an asset but not required
- This position will be accountable to the Hub Manager and will receive general guidance as needed
- **As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.**_

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Wellness program

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Calgary, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- inner Calgary city dispatching: 1 year (preferred)

Work Location: In person

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