Lead, Technical

2 weeks ago

Toronto, Canada Ontario Health Full time

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:
Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

- Fully paid medical, dental and vision coverage from your first day
- Health care spending account
- Premium defined benefit pension plan
- 3 personal days and 2 float days annually
- Individual contributors start at 3 weeks’ vacation with 4 weeks at 2 yrs.
- Career development opportunities
- A collaborative values-based team culture
- Wellness programs
- A hybrid working model
- Participation in

Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

Here is what you will be doing:
- Coaches and mentors for products and services for which they are lead (e.g., OLIS, CDR, OneID).- Guides and influences portfolios and partners to align solutions to Ontario Health’s digital vision considering provincial, national, and international mandates.- Collaborates with, guides and mentors senior, junior and peers by elevating their breadth and scope of knowledge of infrastructure solutions, the Healthcare domain, and best practices, supporting the development, delivery and operation of solutions and documentation.- Develops infrastructure processes, procedures, templates etc. and provides assistance to others.- Directs, trains, mentors and coaches transformation, customer value and product/service team members and functional experts to grow capabilities and key skills.- Fosters a culture of engagement that develops and motivates their teams by fostering an inclusive work environment, collaboration, communicating architecture vison, and strategies.- Works with product/portfolio management, support roadmaps, and architectural alignment to ensure delivery of project, product, portfolio objectives to agreed service levels and support models.- Leads service recovery activities during major incidents ensuring service and performance levels are maintained.- delivers service quality at the Product and Service Level with the specialty domain they represent. (e.g., EHR, Identity Management, Infrastructure, Data).- Fosters sustainable, trusted relationships with internal and external stakeholders, partners, colleagues, and superiors.- Works with internal and external stakeholders to understand business needs across OH and their impact on specific products/portfolios.-
- Provides thought leadership across the OH business areas.- Guides and influences project/product/portfolio teams to align and build with an eye to OH's architectural and operational principles and industry best practices.- Contributes to Roadmaps and product vision.- Provides alternative solutions and options for business and technical challenges.- Identifies gaps, risks and dependencies in project/product/portfolio deliverables and roadmaps and provides guidance for planning and delivery to address gaps and risks.- Consults and collaborates with program and operational teams (internal and external) to plan and execute service and process improvement initiatives and maintain defined service levels and support models to ensure quality and delivery.- Influences and guides lead developers and operational resources related to infrastructure best practices and principles.- Makes decisions that have a major impact where errors could impact patient care and OH reputation.

Here is what you will need to be successful:
Education and Experience- Bachelor’s or Master’s degree in a related field.- 5 to 7 years of experience as a Senior specialist in a broad range of products/services/technology/health care domains.- ITIL certification V3 / V4 Foundation required.- Resource management experience is an asset but not required.- Client management experience is an asset.- Leadership of an operational service delivery practice is an asset but not required.- Knowledge of Ontario Health, and the broader Ontario health care sector IT systems to ensure product dependencies are identified and managed.-
- Knowledge of administration tools such as O365 suite.- In-depth knowledge of workflow tools such as BMC Remedy or other case management and ticketing system. Understanding of server administration scheduled maintenance and deployment/release activities a benefit..- Knowledge and understanding of practices, tools and techniques for managing changes, incidents and problems (BMC Remedy or another similar tool).- In-depth knowledge and understanding of technology planning/service Roadmaps, Strategy and Operating Plan developmen

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