Ramp Service Manager

2 weeks ago

Calgary, Canada WestJet Full time

**Why WestJet**:
Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

**Join us and love where you’re going.**

**Overview**:
Reporting to the Senior Manager Ground Operations, the Ramp Service Manager will work closely with our ground handler, WestJet’s Ramp Services team, and WestJet’s Hub Control Centre to ensure our operational performance metrics are met. There is a strong emphasis on safety, operational excellence, MBR, guest experience and employee engagement.

**Direct Accountabilities**
- Day-of leadership of the Ramp Services team, including Ramp Service Coordinators, Ramp Service Leads, and Ramp Service Agents.
- Daily management of ramp operations, including aircraft movement and loading, baggage movement, towing, and cargo operations.
- Provide effective leadership of all below the wing activities to maximize safety, service, and operational performance.
- Monitor aircraft movements to identify potential issues and proactively develop solutions balancing guests needs with our ground service partner’s staffing, equipment, ground time etc. to mitigate the impacts of off-schedule operations on our guests and our KPI's.
- Management of all below the wing IROP activities with the Hub Control Centre operations teams to provide guidance and direction to the ground service partner to execute plans under consideration.
- Responsible to ensure direction is provided as needed with challenges impacting baggage movement such as, but not limited to; baggage scanning, flight hold decisions, chargeback analysis, BIWIS operations, baggage recall, disputes, and delays.
- Participate in staff briefings with Airport's team at the start of every shift, outlining any challenges and opportunities.
- Responsible for ensuring planning with all operational stakeholders on ramp operations.
- Management of Incident investigations and ensure that Incident Hazard Reporting and all reporting requirements are completed in accordance with WestJet and Airports procedures.
- Communicate operational performance feedback to the Ground Handler's management team and provide recommendations to facilitate effective solutions.
- Management of tactical planning for improving SPOT and MBR Metrics during shift and for proactive/future planning purposes.
- Monitor, review, and report daily on key performance indicators (KPI's).
- Management of oversight for operations of ground service partner and ground service equipment allocation in conjunction with service partner allocator.
- Ensures team compliance to WestJet, Transport Canada, and all other regulatory bodies’ safety and security management standards and responds accordingly to safety action items.
- Monitor future flights to look for potential issues and develop solutions and adjustments with special emphasis on delayed inbound and outbound bags with decisions made towards guests, staffing, and equipment needs, available ground time, etc.
- Responsible for completing safety audits and direction of quality control measures.
- Responsible to monitor Airport Authority equipment including testing and following up to ensure quality that would bring cost to WestJet or impact guest experience.
- Responsible for communicating, and ensuring the Ramp Services team communicate process failures and equipment issues to the service partner and that a supportive, effective solution is obtained from there.
- Complete a daily shift summary report.
- Provide and fulfill such other duties and other responsibilities as may be required by WestJet from time to time.

**Qualifications**
- 5+ years airline operations experience
- 3+ years leadership experience
- Experience in a large Hub airport
- Experience in all aspects of airport baggage and ground operations
- Exceptional personal OTP and performance
- Outstanding people skills, ability to mentor and motivate
- Proven track record in leading by example
- Proven history of effecting change through positive influence
- Ability to work a rotating schedule 24/7/365 and travel for business meetings/training

**The benefits of being a WestJetter**:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs

**About WestJet Group of Companies**

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

**Our Safety Promise**

At WestJet, the safety and security of our people a

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