Ramp Manager

2 weeks ago

Calgary, Canada SAMSIC Assistance Canada Inc Full time

**Samsic is HIRING - Ramp Manager**

Samsic's story began in 1986. At that time their only business was cleaning, but in 30 years they have expanded their solutions and opened operations internationally to position themselves as a leader in integrated business services. Samsic Airport is present at more than 24 international airports - France, the West Indies, Belgium and Serbia, United States, Canada - and today Samsic's growth is backed by over 93,000 employees.

**"*_**Our organization is strong, and our greatest pride is to have the support of the men and women who contribute to our collective success day after day. Together, we will continue to grow and ensure our sustainability, now and into the future.” *_~ Groupe Samsic: Leader des services aux entreprises en Europe et dans le monde

ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following. Other duties may be assigned.
- Manage, supervise, and direct the work of ramp team members as they unload/unload and service aircraft.
- Create and manage schedules to ensure adequate staffing and GSE for all ramp operations.
- Serve as the point of contact for Airline clients and management to minimize or eliminate potential delays or safety concerns.
- Represents SAMSIC Canada in regular or ad-hoc meetings with clients and airport community in coordination with local Management, as needed.
- Ensures all needed department reports are accurate and completed in every shift.
- Understand, observe, and enforce all SAMSIC and Airline security & safety regulations.
- Expertise on Baggage handling-processing from Airport Authority, Airlines, CBSA & US CBP
- Expert in managing company policies, as well as SOPs & KPIs.
- Manage daily, weekly, and monthly staff scheduling.
- Ensures daily, weekly, monthly reports are completed on a timely manner.
- Ensures operational briefings and de-briefings are conducted regularly.
- Serves as the point of contact/escalation for issues or activities that the customer encounters by owning and expediting resolutions and provides prompt response to service requests.
- Responds efficiently to client request for information and action.
- Manages, assigns and ensures all company GSE procedures and processes are completed on a daily basis, are up to date and properly documented including required checks, status, and out-of-service equipment.
- Diligently works with GSE Shop provider.
- Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest and log flight information for billing purposes
- Actively search for and report to station management any future business opportunities.
- Assist with all ramp team duties (safety walks, baggage/cargo handling, aircraft servicing, safely operating GSE around aircraft, etc.) as needed.
- Leads, along with local Management the hiring and onboarding, including dismissal in coordination with Superiors.
- Coordinates, monitors, and manages all required initial, recurrent and on-the-job training in coordination with Training Manager. Documented and filed.
- Leads ongoing team member professional development opportunities.
- Conduct employee performance evaluations and recommendations.
- Provide employee counselling and discipline as needed.
- Lead internal/external auditing procedures, processes, and creates action plans for the department.
- Always represent the company with the upmost professionalism and lead by example.

MINIMAL REQUIREMENTS:

- Be at least 18 years old and possess a high school diploma, GED or its equivalent in proven work experience.
- Demonstrated strong communication skills to interact professionally with team members and customers.
- Have a valid driver’s license with a clean driving record.
- Obtain airport security clearance which includes an extensive employment, criminal record and residence background check.

BACKGROUND REQUIREMENTS:

- 3-5 years' progressive leadership/management experience with focus on Ramp Operations in an airport environment.
- Previous experience in leading teams for optimal operational and financial results.
- Knowledge of applicable Airport regulations, including standard security, Health & Safety program and familiarity with Canada Labour Code.
- Must be flexible to work various shifts, weekends, or irregular shifts.
- Computer skills. Microsoft Office and reporting tools.
- The successful SAMSIC Ramp Manager brings their “A” game every day with energy and enthusiasm, respect for their team.
- The highest regard for safety as the main pillar of operations.

PHYSICAL REQUIREMENTS:

- Lift up to 70 pounds (32 kg) on a regular basis.
- Carry heavy items up and down jetway stairs and use of available working tools.
- Climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
- Work outside in all types of weather, around jet and machinery noises. Airlines are 24/7.
- Be flexible to work various shifts including nights, weekends, and holidays

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