Billing and Collections Representative

3 months ago


Brantford, Canada The Corporation of the City of Brantford Full time

Billing & Collections Representative (Part-time Contract - Up to 16 Months) - Job ID #2183

**Status / Job Type**: Contract Part Time

**Commission**:Corporate Services

**Department**:Finance

**Union Affiliation**:NON-UNION - PART TIME

**Number of Openings**:1

**Rate of Pay**: $29.07 to $36.34

**Benefits Entitlement**:No

**Hours of Work**:Up to 24 hours Hours Per Week

**Posting Date (4:30 pm)**:Oct 17, 2024

**Job ID #**:2183

**Closing Date (4:30 pm)**: Oct 31, 2024

**Position Summary**

Situated on the picturesque Grand River, the City of Brantford is a rapidly growing community of over 100,000 residents, located in the heart of Southern Ontario with direct access to Hwy. 403 and is in close proximity to the GTHA, Waterloo and Niagara regions. As a single-tier municipality, Brantford is responsible for the full spectrum of municipal service areas. We invite you to join our #TeamBrantford corporate culture with many progressive initiatives, including our hybrid work environment (within 200 km of the City of Brantford boundary). The City is committed to the professional development of our staff and invite you to come, grow with us

The Billing and Collections Representative will answer telephone calls from customers, assessing their requirements documenting accurate information using a high level of communication and problem solving skills. Other duties include but are not limited to setting up accounts, orchestrating the proper and safe installation and removal of services, assisting in billing and collection of water accounts including disconnection of water services, reconciles the Canada Post invoice with our records and processes the payment to Canada Post and prepare daily balancing sheet to ensure that payments posted in CIS matches payments recorded as going to the bank daily. The Billing and Collections Representative is required to work between the hours of 8:30 am to 4:30 pm Monday to Friday.

**Qualifications**
- Successful completion a of Grade 12 or equivalent plus a one-year community college certificate in Business Administration or equivalent.
- Two (2) to three (3) years' experience in customer service answering calls in a call center environment with a utility company including hydro, gas or cable is required.
- Two (2) to three (3) years' experience in billing and collection for a utility company including hydro gas or cable is required.
- Excellent customer service and communication skills are required.
- Ability to perform multiple tasks and remain organized while dealing with customers.
- Knowledge of Excel and Word.

Our organization is committed to promoting the independence, dignity, integration, and equality of opportunity of persons with disabilities by ensuring the accessibility of our facilities and services. Accommodations are available for all parts of the recruitment and selection process.

**Job Types**: Part-time, Fixed term contract
Contract length: 16 months

Pay: $29.07-$36.34 per hour

Expected hours: No more than 24 per week

Work Location: In person

Application deadline: 2024-10-31


  • Collection Agent

    7 months ago


    Brantford, Canada Kingston Data and Credit Full time

    Have you worked in a call center, in telemarketing, customer service, or in a payday loan store and want to have a job opportunity to manage yourself, be involved in project management, and have a voice in how your company runs? Want a pension after six months? Want to be able to flex your schedule to suit your needs? We are looking for someone to join our...


  • Brantford, Canada The MEARIE Group Full time

    **Customer Service Representative II** GrandBridge Energy Inc. is guided by a vision to be a leader in energy transformation and driven by a mission to bridge communities to the energy future. GrandBridge Energy delivers safe and reliable electricity to 111,000 customers in the City of Brantford, the City of Cambridge, the Township of North Dumfries, and...


  • Brantford, Canada Canamerica Imaging Full time

    Patient Services Representative Summary: A patient service representative (PSR) answers patient inquiries about billing, policies and available services. A PSR also acts as a liaison between patients and insurance companies, and facilitates communication between patients and doctors, medical staff and administrative staff, and is responsible for the...

  • Lead Collections

    4 months ago


    Brantford, Canada Enbridge Full time

    **Posting End Date**: September 09, 2024 **Employee Type**: Regular-Full time **Union/Non**: This is a non-union position With over 4 million customers across Ontario, our Collections team is focused on working with our customers to secure bill payment while reducing our overall arrears and bad debt. One of the key components to our successful operations...

  • Analyst Collections

    4 weeks ago


    Brantford, Canada Enbridge Full time

    **Posting End Date**: December 22, 2024 **Employee Type**: Regular-Full time **Union/Non**: This is a non-union position At Enbridge, we embrace new ideas and offer an environment where employees are recognized and respected for their input and opinions. We view our employees as our future leaders and strive to provide an environment that encourages...


  • Brantford, Canada Enbridge Full time

    **Posting End Date**: September 25, 2024 **Employee Type**: Temporary (Fixed Term)-Full time **Union/Non**: This is a unionized position **Bargaining Unit/ Local**:Unifor Local 8833 Brantford Call Centre Office **Primary Location**:Brantford, ON **Rate Classification/Pay Range**:Grade 7, $38.34 per hour **Number of Available Positions**:Five (5) Temporary...


  • Brantford, Canada Crown Lift Trucks Full time

    We are currently hiring a Service Customer Care representative to join our growing team! Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering...


  • Brantford, Canada Cowan Insurance Group Full time

    The **Bilingual** **Customer Service Representative**, reporting directly to the Manger, Client Partnerships, will be responsible for providing service excellence to our Personal Plan Administration (PPA), department clients. Daily contact with both plan sponsors as well as their plan members will include the following; **What you will do**: - Enrolment of...


  • Brantford, Canada Cowan Insurance Group Full time

    You are a highly **effective communicator**! You are **organized** and your **attention to detail** is outstanding! You love the idea of working in a **dynamic** and **fast paced environment**! You get satisfaction from providing solutions to clients and colleagues! If this sounds like you, then we’d love to hear from you! **What’s the ask?** The...


  • Brantford, Canada World Gym Brantford Full time

    **Job Summary**: **Key Responsibilities**: - **Account Management**: - Approve and process new memberships, ensuring all necessary information, billing details, and fitness assessments are properly documented. - Monitor daily reports from MTS, identifying and rectifying declined payments by promptly contacting members. - Process member requests and follow...


  • Brantford, Canada Greenwin Corp. Full time

    **Summary**:Building Representatives are the first point of contact for residents, with a positive, friendly attitude and focus on customer service and tenant retention. They work on site to respond to emergencies and tenant concerns, allow access to trade workers, collect rent payments, maintain cleanliness, general maintenance, and lease apartments as...


  • Brantford, Canada Bartels Environmental Services Inc. Full time

    **_This position reports to our head office in Ancaster_** **JOB SUMMARY** Reporting to the Operations Manager, the Operations Coordinator works to ensure the efficient scheduling and coordination of the operations team to meet and exceed the customers expectations. **KEY RESPONSIBITLIES** - Responsible to exemplify the company’s core values through all...


  • Brantford, Canada Copeland Full time

    **Principle Responsibilities**: - Ensure an accurate approach to data entry; purchase orders, returns, warranty, invoicing, credits. - Manage customer orders across multiple sales platforms. - Respond quickly, professionally, and accurately to customer inquiries regarding products, pricing, and availability, - Escalate inquiries/issues/opportunities when...


  • Brantford, Canada Province Electric Supply Full time

    **About Us** Founded in 1992, Province Electric Supply is a Canadian-owned and operated full-line electrical distributor serving the GTA and surrounding areas. For over 30 years, Province Electric has served the industrial, contractor, MRO, OEM, and institutional markets as a valuable link in the supply chain for electrical products. With 13 locations...


  • Brantford, Canada Greenwin Inc Full time

    **Summary**:Building Representatives are the first point of contact for residents, with a positive, friendly attitude and focus on customer service and tenant retention. They work on site to respond to emergencies and tenant concerns, allow access to trade workers, collect rent payments, maintain cleanliness, general maintenance, and lease apartments as...


  • Brantford, Canada Greenwin Inc Full time

    **Summary**:Building Representatives are the first point of contact for residents, with a positive, friendly attitude and focus on customer service and tenant retention. They work on site to respond to emergencies and tenant concerns, allow access to trade workers, collect rent payments, maintain cleanliness, general maintenance, and lease apartments as...

  • Bartender

    2 days ago


    Brantford, Canada Legends Billiards and Lounge Full time

    _Server and Bartender _ State of the Art pool hall with 16 full size table, Foosball table, darts, music and much more. Known for one of the best pool hall for tournament in whole Ontario **Company description** State of the art Pool/Billiard hall with full kitchen. 16 pool tables with foosball, darts, and other games. **Job description** - Collecting...


  • Brantford, Canada BRIMICH Logistics and Packaging Inc Full time

    _Brimich is a family owned and operated 3PL and Supply Chain Management company. We are a growing organization and currently looking for passionate and motivated _**Customer Service Representative**_ _to join our winning team._ **Dayshift: Monday - Friday, 8am-4pm** **Job Summary**: The Customer Service Representative is the point of contact for Brimich...

  • Data Entry Clerk

    3 months ago


    Brantford, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Brantford, Ontario Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...


  • Brantford, Canada Prime-Tech Precision Full time

    **About Us**: Prime-Tech Precision is a leading Manufacturer and Distributor of Waterjet consumables and replacement parts. We also have a garnet processing plant on-site that takes the spent aggregate (sand), and we put it through our recycling process to get it back to a virgin consistency again. Our business is growing at a very rapid rate of 35% per...