Wine Store Manager

2 weeks ago

Saskatoon, Canada Willow Park Wines & Spirits Full time

Do you have a passion for learning, developing and people? Then this opportunity might be for you Willow Park Wines & Spirits in Saskatoon is looking for an energetic individual that has excellent customer service skills to take on the role of Store Manager.

Here at Willow Park Wines & Spirits we value our employees and offer many perks such as health spending accounts, RRSP matching and have an employee nominated Trusted Expert of the Month program. We also provide many learning opportunities for our staff that allows them to grow their product knowledge and try to support growth of our employees in anyway that we can.

***:
The Store Manager will be in an essential position in implementing and monitoring procedures to ensure adequate overall function of the store. The position will assist management in the development and implementation of procedures to further develop the processes surrounding store operations, training and management of staff.

**ESSENTIAL FUNCTIONS**:
Providing excellent customer service and assist customers with complaints to find a satisfactory resolution.
Product ordering.
Coordinate all scheduling. Able to use hourly reports or other historical data to forecast scheduling needs while keeping within budget.
Daily communication with key staff in multiple departments on daily expectations or tasks
Overseeing Ecommerce daily operations and fulfillment.
Working with HR in the hiring and onboarding of all new staff members
Training, mentoring, delegating and reviewing both new hires and existing staff members.
Enforcing staff policies and procedures and disciplining when necessary.
Updating HR on staff events and seeking guidance or advice if unsure.
Completing hour approval, time off requests and documenting staff events in our HRIS system Rise.
Overseeing execution with all in store events and delegating as necessary.
Able to open and close the store as needed.
Ensure that we are compliant with all applicable SLGA regulations as needed.
Overseeing overall functions of inventory of the store including transfers, customer orders, counts and ensuring properly marked displays and communicating any issues with pricing to the appropriate channels.
Responding to alarm calls, and communicating any issues with theft, shoplifting and building issues.
Making sure equipment is in working order and keeping up with supply orders if needed.
Other duties as required.

**KNOWLEDGE, SKILLS, AND ABILITIES**

Working knowledge and understanding of ERP.
Valid Serve It Right.
WSET 2.
Proven leader and mentor.
MS Excel, MS Word, and HRIS experience.
Proven problem-solving abilities and analytical skills.
Effective organizational and interpersonal skills.
Strong attention to detail and follow-through skills.
Must have the ability to work independently and as a team.

**Job Types**: Full-time, Permanent

**Benefits**:

- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Saskatoon, SK: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Has WSET 2

**Experience**:

- Hospitality: 3 years (preferred)
- Management: 5 years (required)

Work Location: In person

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