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Night Auditor

4 months ago

Kelowna, Canada Four Points by Sheraton Kelowna Airport Full time

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport and looking to fill the role of Night Auditor.

Located near the Kelowna Airport, we are on a bus route, with a stop just outside of the hotel. We also pickup our employees from the bus loop at UBCO

**What will you be doing?**

The Night Auditor is a key member of the Front Office Team; responsible for the overnight operations of the hotel, from 11pm to 7:30am and will verify the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services.
- You will be responsible for performing the following tasks to the highest standard:_
- Follow up with guest regarding satisfaction with guest-related issues
- Process all guest check-ins & check-outs by confirming reservations, assigning room, and issuing and activating room key
- Process all payment types such as room charges, cash, checks, debit, or credit
- Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations, prepare “walk letters”
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem
- Review shift logs/daily pass on and document pertinent information in the daily pass on
- Count till at the beginning and end of shift. Balance and drop receipts according to Accounting specifications
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional
- Process and confirm wake-up calls
- Proficient understanding of all emergency procedures
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
- Ensures compliance with all Front Office policies, brand standards, online training and procedures

**What are we looking for?**
- To successfully fill this role, you should maintain the attitude, behaviors, skills and values, that follow:_
- 1+ years’ experience as a Guest Service Agent or similar
- High school diploma or equivalent
- Previous hotel and accounting experience an asset
- Ability to communicate in a professional manner with: guests, team members, and management
- Ability to understand and adhere to proper credit and cash handling policies and procedures
- Ability to learn safety, emergency, and accident prevention policies and procedures
- Proficiency in Microsoft Word and Excel
- Competent level of computer proficiency
- Ability to work flexible shifts, including evenings, weekends and holidays
- ** Class 5 driver's license mandatory**

**Perks**
- Staff Accommodation
- Extended Health and Dental Benefits
- Employee and Family Assistance Program
- World-wide accommodation and dining discounts with Marriott brands
- Employee discounts on accommodations, dining, Marina, and Heath & Wellness services at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Hampton Inn & Suites Kelowna Airport).
- An excellent work environment, with a focus on staff recognition and teambuilding
- Room for growth and development.

**Don't miss this exciting opportunity to join our Four Points family**

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