Assistant Director, Resident Services

2 months ago

Toronto, Canada Extendicare Full time

**PURPOSE**

The Assistant Director of Resident Services, reporting to the Director of Resident Services, oversees the Clinical Nursing Program at Villa Colombo Toronto (VCT), ensuring high-quality care for Resident Services. This role manages Quality Programs, Risk Management, and Clinical Professional Development, adhering to legislative and budgetary requirements. Additionally, as part of a Best Practice Spotlight Organization, the Assistant Director assesses, implements, monitors, and evaluates RNAO's best practice guidelines, fostering partnerships to enhance resident care through evidence-based practices.

**PRINCIPLE RESPONSIBILITIES**
- Oversees the Continuous Quality Improvement & Risk Management program for the organization, collaborates with teams, families, and residents to develop the QUIP annually, and monitors resident care indicators, reviewing them quarterly and annually.
- Identifies and implements quality initiatives that improve VCT’s services to residents and ensures that appropriate policies and procedures are in place resulting in high levels of care and service.
- Work with staff and residents to identify opportunities to improve standards of care and monitors healthcare environments to identify best practice opportunities, improving resident care outcomes.
- Familiar with current LTC legislation, knowledgeable about the principles of evidence-based practice, and experienced in implementing RNAO best practice guidelines, adult education, and change management principles.
- Exhibits team-building, consultation, coaching, leadership, and motivational skills, with project management experience and strong facilitation abilities. Possesses knowledge of long-term care programs and the ability to work with a range of internal and external stakeholders.
- Supports the implementation of evidence-based practices for long-term care (LTC) homes.
- Participates in the development of strategies and approaches to integrate best practice guidelines and other evidence-based practices in LTC by working with leadership teams and clinical teams, including both regulated and unregulated staff.
- Proactively keeps current to ensure that standards of care and procedures comply with Ministry of Health and other legislative requirements. Manages all BPSO activities and reports, oversees BPSO sustainability data submission, implements relevant changes, and transfers new knowledge to nursing staff and other interdependent disciplines.
- Ensures that all resources—human, fiscal, and capital—are planned, allocated, and used effectively and efficiently within the resident care teams through a quality care and best practices evidence-based lens.
- Ensures direct staff reporting have annual Performance Management, Attendance Management, and staff development plans that are implemented and monitored appropriately, contributing to higher service levels for residents.
- Maintains current knowledge to ensure that all staff comply with Occupational Health and Safety standards and contributes to maintaining a healthy and safe workplace.
- Ensures that appropriate policies and procedures are in place to govern nursing practice in compliance with professional standards aligned with BPSO evidence-based practices.
- Supports clinical leads for resident services staff by providing the educational resources required for professional growth and service skills to meet residents’ changing care needs.
- Performs other related duties as assigned.

**B. ACCOUNTABILITY FRAMEWORK**:
**QUALITY CARE AND SERVICE**
- Maintain a safe environment for the residents and clients.
- Leads all quality care initiatives, supports RNAO-BPSO designation activities and proactively seeking leading edge initiatives to enhance resident care opportunities to become centre of excellence.
- Oversee the implementation of, and adherence to, policies, procedures, and protocols to ensure standards and quality of care and service are delivered to residents.
- Supports quality care recommendations and presents to the Leadership Team regarding any systems, devices, or strategies that enhance resident, visitor, and staff safety and wellbeing.
- Communicate with residents, family members, Board of Governors and staff as required.
- Meet regularly with the Director, Resident Services and other interdisciplinary team members, to collaborative quality projects and data results sharing activities.
- Work collaboratively with other managers and directors; with physicians and other professionals; and with members of the Board of Directors.
- Attend resident safety in-services and takes action to address unsafe conditions and procedures.
- Adhere to policies and procedures of Villa Colombo and regulations always set out by the Ministry of Health and Long-term Care.
- Participate or Chairs Committees as assigned.
- Oversee and/or lead all clinical based committees, i.e., Infection Control Committee, Skin & Wound Committee, etc.
- Active member of the senior managem

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