Member Experience Specialist

4 days ago


Truro, Canada Rath Eastlink Community Centre Full time

**Description**:
Reporting to the Member Experience Manager, the position of Membership Experience Specialist (MES) will promote the benefits of pursuing health and well-being at the RECC, excel in administrative tasks, and commit to working varied shifts to meet the needs of the establishment.

**Qualifications**:
Preferred Two (2) years' administrative experience
Preferred Two (2) years' customer service experience
Preferred One (1) year experience in sales
Computer savvy, able to learn new software programs quickly
Exceptional communication skills, experience in conflict resolution and de-escalation of customer complaints Certification/Training within fitness industry would be beneficial but not required
Able to work Evenings/Weekends
Ability to demonstrate sales and upgrade techniques
Experience handling electronic and cash transactions

CPR/First Aid certifications (or willing to obtain)

**Duties**:
Promote programs, services, events, mission and vision of the RECC
Facilitate exceptional customer service interactions while providing information to members, guests and staff
Strong product knowledge with ability to deliver pertinent information requested by members and potential clients Facilitate efficient and effective flow of information between RECC departments and members/guests
Process payments for memberships, invoices, registrations, events, ticket sales, POS item sales and other financial transactions Administrative tasks including phone calls, registrations, data entry, complaint resolution, cash balancing etc.

**Job Types**: Full-time, Part-time

**Salary**: $14.50 per hour

**Benefits**:

- Dental care
- Extended health care
- Store discount
- Vision care

Work Location: One location



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