Front Store Manager

2 weeks ago


Caledon East, Canada Caledon East Guardian Phamacy Full time

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important? The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, excluding Pharmacy. The Front Store Manager leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and ensures store objectives are achieved. Through training of employees, regular follow up and feedback, and leading by example. The Front Store Manager is expected to embrace all store policies, procedures and standards. The Front Store Manager is responsible for achieving store objectives and targets, and is required to deal with and solve any and all problems that may arise.

DUTIES & RESPONSIBILITIES

Operations:

- Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
- Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom
- Follows direction outlined by Advisor/Banner Portal
- Ensures products are in stock at all times, through proactive inventory planning, and utilization of best practices and established processes
- Conducts daily store walk with associates and provides direction when necessary
- Manages labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity
- Ensures staffing levels are adequate to effectively operate the business
- Manages communications to ensure awareness of all banner and store events and ensures support of these initiatives
- Reviews and develops action plans to address any customer issues or complaints
- Adheres to established purchasing processes including all replenishment activities (eg. Regular replenishment seasonal and event purchasing)
- Proactively monitors and minimizes the liability of discontinued inventory utilizing weekly reports to ensure the timely return of products to vendors being aware of all vendor return policies
- Inventory control, ordering, receiving, price changes, damages and returns
- Implements new planograms and planogram adjustments, follows standards
- Maintains physical security activities

Physical Store/ Facility Management:

- Secondary key holder and may be called to the store before, during or after business hours in the event of an emergency
- Responsible for ensuring the safety of all customers and employees on store premises
- Responsible for maintaining physical store image to banner standards
- Responsible for upkeep and repairs with Property Management and scheduling repairs

Human Resources:

- Complies with Human Resources Standards Hires and/or supports hiring for all departments, excluding Pharmacy
- Effective management of schedules, absenteeism, FT-PT staffing
- Conducts probationary reviews for new hires and annual staff performance reviews
- Manages staff performance through ongoing coaching, action planning, and follow-up
- Provides staff orientation and specific position training utilizing Retail Learning Academy (RLA), and in-store training programs where required
- Manages conflict and ensures effective and timely resolution
- Engages, leads and motivates staff through leading by example

Finance:

- Analyzes financial reports, identifies trends and addresses discrepancies between planned and actual through effective utilization of POS reports
- Meets period, quarterly and annual targets
- Sets individual goals to motivate employees and ensures goals are met
- Develops and executes strategies to improve business efficiency at the store; follows up and monitors these strategies on an ongoing basis using established metrics and reporting

General
- Complies with all health and safety regulations
- Complies with all store policies and procedures
- Complies with food and safety guidelines
- Complies with loss prevention policies and procedures and ensures they are executed throughout the store
- Ensures the standards of housekeeping and image are maintained
- Maintain confidentiality in all matters pertaining to pharmacy business and its operation
- Perform other duties as assigned

Management/Supervision/Leadership:

- Supports all non-pharmacy parties within the store
- Provides direction under the guidance of Pharmacist-Owner

QUALIFICATIONS

Planning, Judgement and Decision Making:

- Planning and preparation for Inventory Management
- Use judgment and decision making skills to control expenses
- Provides effective leadership and ongoing mentorship and ensures development of all staff
- Efficient time management skills
- Able to prioritize activities quickly in response to changing initiatives
- Effective organization and planning skills

**Experience**:

- Previous retail management experience (including responsibility for purchasing, Loss Prevent


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