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Program & Provider Business Specialist (Hybrid)

1 month ago

Toronto, Canada Workplace Safety and Insurance Board Full time

Provide specialized information, metrics, analysis and reporting to internal clients (such as Managers, Directors and VPs) across the Board and external stakeholders (such vendors and providers) to inform the performance of vendors related to services levels and KPIs and effectiveness related to the Operations and Health Vendor Management portfolio to evaluate effectiveness of services.

Responsible for the creation, maintenance, and tracking of key performance indicators (KPIs) in the vendor management portfolio including contract and vendor performance assessments, spend, savings, timelines and outcomes. Integrate key experience in forecasting and risk, financial impact and analysis to inform contract development and program management.

**Major Duties & Responsibilities**
- Provide specialized information, metrics, analysis, and reporting on vendor management including key performance indicators (KPIs), savings, outcomes and effectiveness across vendors in operations. Ensure proper data collection systems exist to provide the organization with transparent and accurate reporting.
- Act as a project assignment leader, or conduct research and other project assignments independently, or as part of a team. Develop specialized data capturing, analysis and reporting tools and, aligning with corporate reporting, analyze health care/operations services utilization and spend data, service code mapping, invoices and vendor report information for procurement and vendor management decision making. Lead engagement with internal stakeholders (e.g. ITC, Corporate Privacy and Security) when tools extend to external stakeholders.
- Analyze, evaluate and generate data and projections specific to WSIB spend and to assist in the evaluation and risk management associated with program delivery and related financial data and decision-making. This includes analysis and monitoring of statistics produced, scenario based forecasting and financial impact analyses, trend analyses, identification of best practices and establishing performance measurements for the benchmarking of vendors and provider services and program performance. Design, prepare and present reports on findings and collaboration with the program and contract team to provide recommendations on the most appropriate approach or best practices to improve services.
- Ensure data and analysis are methodologically sound and meet commonly accepted standards in the statistics gathering/analysis field. This includes assessing different methodologies and determining the most appropriate analytical or statistical method or technique to be used; use inferential statistical methods or other types of analysis on the data collected and to define client requirements for report generation.
- Lead the development of solutions for changes and improvements. Provide advice and consultation to internal clients and stakeholders on the most appropriate methodologies and projections on data and resulting reporting items and recommendations.
- Maintain currency of knowledge of business rules, provider programs and products, Board strategies, initiatives, programs as well as research techniques by attending both internal and external training programs such as may be required for the job function.
- Perform other related duties as assigned or required.

**Job Requirements**

Education
- University completion at undergraduate level with a specialty focus in mathematics, statistics, computer science, data science, commerce, business administration, business management, business analytics, or social science.

Experience
- Five years prior experience in billing rules, databases, programming, or business intelligence tools.

**Our commitment to equity, diversity and inclusion**

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.

The WSIB is committed to being accessible and inclusive, and following barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please let us know when we contact you and we will work with you to meet your needs.

**Disclosing conflicts of interest**

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