Advisor Services
3 weeks ago
As an **Advisor Services - Commission Analyst** **, **you will work closely with your teammates on the Compensation Services team (a quick note - this is an insurance and finance related team, not HR) to help ensure that the national team meets performance expectations and team objectives. This role reports to the Manager, Compensation Services - Advisor Support. Our company is DRIVEn (this is not a typo - it's part of our values :) ) by the amazing support we provide our industry leading advisors, often times treating them as we would our closest of friends
Are you ready to be the next Advisor Services - Commission Analyst at the FH family? If yes, take a look at the list of general responsibilities below.
**Note**:
- This role is supported by a remote work arrangement
- This is **NOT **a contact/call centre role
**What will you be doing in this role?**:
- Provide exceptional advisor support to our network of high performing advisors
- Focus on developing and maintaining positive advisor relationships
- Understand and respond to advisor inquiries in a professional and accurate manner
- Identify, research and find resolutions to commission issues in a timely manner, including reaching out to internal departments and life insurance companies for investigation, escalation and resolution
- Provide compensation information and reports as required
- Provide training to internal and external partners on compensation reporting systems
- Provide analysis for service improvement
- Ability to meet the technological and confidentiality requirements of the role while working from home
- Perform any other duties as assigned
***What qualifications are required?**:
- University degree or College diploma in a relevant field
- Fluent in English and French an asset
***What competencies are required?**:
- Interpersonal skills
- Written and verbal communication skills, including the ability to communicate complex concepts in a clear and understandable manner
- Attention to detail
- Mathematical and reconciliation skills
- Proven analytical and problem solving abilities (critical thinking)
- Team player with a positive attitude
- Self-starter and self-motivated
- Ability to multi-task
- Pro-active, flexible, and have a sense of urgency
- Organizational, prioritization and time management skills
- Willingness to learn
***What should your experience look like?**:
- Experience in a financial services back office
- Experience in a client focused environment
- Excel - Intermediate Plus
- Experience with investment business an asset
***Benefits & Perks**:
As a member of the FH family you can expect a professional yet engaging, supportive and family like environment - our company started with 4 employees An organization that lives and breathes its DRIVER values.
These are some of the benefits we provide:
- 3 weeks of paid vacation
- Excellent Group Benefits plan
- Group Retirement Plan with employer matching
- Flexible and supportive Personal Days for employee or family illness, emergency etc
- Reward and Recognition that celebrates and rewards for impactful performance (peer to peer) and life milestones both personal or professional
- Wellness Credit program
- Personal and Professional programs that allow you to grow, learn and develop including on-demand e-learning programs, Tuition reimbursement and Leadership development
***Who are we? **:
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