Supervisor, Visitor Experience

1 month ago

Shubenacadie, Canada Province of Nova Scotia Full time

**Department**:Natural Resources & Renewables

**Location**:SHUBENACADIE

**Type of Employment**:Temporary

**Union Status**:NSGEU - NSPG

**Closing Date**:3/2/2023 (Applications are accepted until 11:59 PM Atlantic Time)

**About Us**:
Nova Scotia is rich in natural resources - including biodiversity, forests, provincial parks and the land we manage. The Department of Natural Resources & Renewables is responsible for the development, management, conservation and protection of forest, parks and wildlife resources and the administration of the province's Crown land. Together we are working with Nova Scotians to build a better future through sustainable natural resource management as we all benefit from the natural health and wealth of the province.

The Shubenacadie Wildlife Park is one of Nova Scotia’s top tourist destinations and has attracted millions of visitors over the past 60 years. The 40 hectare park has enchanted Nova Scotians and visitors alike and provides a wide range of outdoor recreational and educational opportunities.

**About Our Opportunity**:
Each year, the Shubenacadie Wildlife Park receives over 100,000 visitors who are eager to learn more about our provincial wildlife and natural resources. As the Supervisor of Visitor Experience, you will be responsible for overseeing guest experience at the Park by ensuring exceptional customer service is consistently delivered. Our hope is that we not only meet but exceed our visitors’ expectations and create memorable experiences and lasting memories.

**Primary Accountabilities**:
You will supervise the day-to-day operations of the Wetland Centre (including recruitment, training and scheduling requirements) as well as leading, motivating and developing the facility’s staff (including Nature Interpreters, Education Coordinator and Visitor services), volunteers and students. You will ensure the continued upkeep of the wetland centre’s premises and educational, herptile and herpetofauna displays and perform weekly safety inspections of the facility, grounds and trail systems.

You will participate with the planning, development, organization, implementation, delivery and evaluation of wildlife, wetland, natural resources and environmental education, special interest and interpretive programs offered through the Shubenacadie Provincial Wildlife Park.

You will manage the Wetland Centre’s retail operations and facility inventory including researching, buying, merchandizing and maintaining inventory controls (and POS system) for resale products as well as overseeing statistical reporting. In addition, you will have the opportunity to interact with and engage visitors and the public digitally by maintaining the facility’s social media accounts.

If you are creative, energetic and positive and enjoy working with diverse groups in a customer service-based environment, this may be the ideal opportunity for you

This position reports to the Manager, Wildlife Park.

**Qualifications and Experience**:

- Valid first aid/CPR certification (or ability to quickly obtain)
- WHMIS (or ability to quickly obtain)

You have demonstrated team building and collaboration skills and experience leading teams to achieve success by fostering an environment of mutual trust and respect. You maintain a professional and courteous disposition and hold a high standard for client and customer service.

To be successful in the role, you must have strong communication (written and verbal) skills and the ability to clearly present information and adapt content to the needs of your audience. You must also have demonstrated presentation and interpersonal skills which will enable you to engage our visitors and staff and foster positive working relationships.

You are a creative, innovative thinker with strong multi-tasking skills and the ability to prioritize and adapt in a fast-paced environment. You have well developed planning and organizational skills and the ability to think and work independently while adhering to policies and procedures. You also possess sound judgement, decision making and problem-solving skills.

The following would be considered assets:

- A background in wildlife conservation or forestry
- Training, facilitation and/or experience delivering programs to large groups/children
- Hazard Assessment and Identification Certificate

We will assess the above qualifications using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

**Equivalency**:
**Benefits**:
Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs.

**Working Conditions**:
Must be adaptable to flexible working situations and requirements on a daily basis, including working weekends, evenings, occasi

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