Inside Sales Counter Representative

3 weeks ago


Scarborough, Canada Independent Mechanical Supply, Inc. Full time

Founded in 2008, the owners, Paul Blaik, Greg Tester, and David Walker launched Independent Mechanical Supply with two goals in mind; carry on the quality of service and knowledge from the generations before them and bring new technology and skills into the mix to heighten how the ecosystem of plumbing and mechanical wholesale operates.

IMS is Toronto's full line distributor of plumbing, mechanical and hydronic products. Focused on responsive service with a team of veteran industry personal, IMS offers the cost-effective, top-quality products while maintaining the "independent" distributor feel contractors prefer. We offer the largest possible breadth of product to Plumbing, Heating, Mechanical and Electrical for Mechanical contractors with unparalleled service for multi-disciplined contractors and institutional customers.

Independent Mechanical Supply is always looking for dynamic individuals looking to be part of an exciting wholesale distribution environment. As a locally owned business we recognize that our business succeeds when we hire the best people and support them

IMS is hiring

**Inside Sales Counter Representative**

**Duties**

**Core Responsibilities**
- Build and develop new relationships with customers that positions Independent Mechanical Supply as their first choice for purchasing material
- Maintain excellent relationships with existing customers
- Generate business opportunities using marketing promotions and up-sell techniques
- Emphasize product/service features and benefits.
- Manage inbound calls and required daily sales activities
- Understand customer needs and expectations in order to recommend specific products, and complete solution alternatives
- Develop strong knowledge of products.
- Support company growth by exceeding expectations
- Collaborate with other team members and departments within the company
- Accurately enter customer requests for quotes
- Prepare sales orders
- Provide accurate information to customers and troubleshoot when required
- Complete all assigned duties from the “Daily Counter Checklist”
- Coordinate customer returns with the customer and our vendors to minimize the negative impact to the customer and vendor while maximizing profitably for Independent Mechanical Supply
- Develop relationships with vendors that will create favourable business conditions (greater margin and accurate delivery dates) for Independent Mechanical Supply;
- Following up on customer orders and helping to maintain and update the “Open Order Repo

**Secondary/Less Frequent Responsibilities**:

- Support the Order Desk Team when required
- Put away stock
- Participate in learning opportunities to enhance individual skills and the efficiency of the Inside Sales Team

**Other**
- Other duties as assigned

**Mandatory Requirements**
- Year of Industry Experience (plumbing and heating product knowledge): 2+
- Education: High school diploma
- Skills and Abilities:

- Able to enter orders on the computer proficiently
- Excellent customer service skills
- Able to communicate with customers professionally and effectively both in writing and verbally
- Ability to manage multiple priorities in a deadline driven fast paced environment
- Able to be highly organized, efficient, and to pay attention to detail
- Ability to work one half Saturday a month

**Nice to Have**
- Basic Excel, AS400 experience

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Plumbing Products: 1 year (required)

Work Location: In person



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