Reservations Specialist

4 weeks ago

Whistler, Canada Whistler Platinum Full time

Whistler’s exclusive Property Management company, Whistler Platinum is on the hunt for an amazing person to join our growing team

The benefits of working for Whistler Platinum
- Competitive wage, based on experience
- Access to free golf at Big Sky and Fairmont golf courses throughout summer
- Seasonal staff housing
- Ski/Snowboard season pass or recreational pass
- Full-time employees will be eligible to join the extended medical plan (Health, Dental, Life Insurance, Short Term Disability)
- Flexible work schedule to enjoy the Whistler lifestyle
- Discounts to experience Whistler activities
- Staff outings and fun work atmosphere

Who we are
Founded in 2000, Whistler Platinum provides homeowners and guests with unrivalled property management, vacation planning, and personalized concierge services. Our mission is to go above and beyond, making homeownership easy and the guest’s vacation memorable.

Join our team
In this dynamic role we are looking for a Reservations Specialist to drive reservation revenue and assist guests in selecting their Whistler dream vacation; you will walk them through the process of selecting the perfect home, booking Whistler Blackcomb products, arranging grocery delivery or private chefs, promoting other experiences in the village they may not be aware of - and whatever else they may need. You will work with the Guest Services team to build a reservation-focus, both for booking our homes, but also the in-resort activities available for our guests and owners - spearheading product knowledge training and ongoing training as part of your daily role.

What will I be doing?
- Assist guests in arranging all the exciting activities Whistler has to offer such as ski school, equipment rentals, activities, restaurant bookings and transportation options
- Be the “go-to” when guests have questions about home specifics, rates, availability and other reservations queries such as booking policies and procedures
- Create reservations and confirm guest details and travel dates, and other general administration tasks as required
- A willingness to learn about Whistler and all the experiences available here
- Excellent command of the English language - written and verbal. Other languages are an asset.
- Previous guest service, reservations or concierge experience an asset
- Excellent phone manner
- Valid Driver's Licence that can be transferred to a BC Driver's License
- Enjoys a mix of administration and client facing interactions
- Able to multi-task and remain organized
- Able to uphold guest confidentiality and privacy in the highest regard
- Good problem resolution skills, ability to think on one's feet
- Outgoing and friendly. A positive attitude wins
- Excellent grooming with a professional image

**Visa and Driving Requirements**: You must be legally eligible to work in Canada. We are unable to assist you in obtaining Canadian work authorization. You must have a driving license that is, or can be transferred to, a BC driving license. Only applicants satisfying both of these requirements will be considered.

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