Coordinator, Financial Assistance

4 weeks ago

Hamilton, Canada Mohawk College Full time

**Coordinator, Financial Assistance** Status**: Full Time

**Hours**: Monday - Friday, 35 hours/week

**Home Campus**: Fennell (hybrid work arrangements available)

**Rate of Pay**: Payband I (Start Rate: $39.34 per hour)

**Posting Date**: September 13th, 2024

**Closing Date**: September 27th, 2024 at 7:00 pm EST

Preference will be given to qualified employees within the Full Time Support Staff bargaining unit, Appendix D (in the role for 6 consecutive months) and RPT employees who have passed probation at Mohawk College.

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

Reporting to the Manager of Financial Assistance, the Financial Assistance Coordinator is responsible for supporting the Coaches and Advisors in the administration of financial assistance programs, promoting financial literacy and all associated client services with a focus in delivering quality customer service to support student success.

**What you’ll be doing**:
**Guides and supports Financial Assistance Coaches and Advisors**
- ** **Ensures efficiency and high quality of operations with respect to staff training, coaching, scheduling, and day-to-day operations.
- First point of contact for Financial Assistance Coaches and Advisors regarding escalation issues, training, needs, etc.
- Monitors Qnomy and OCAS systems to ensure service delivery standards are being met.
- Ensures departmental schedules and coverage is appropriate including during staff absences for sick or vacation.
- Working as a team member supporting Finance Assistance staff with processing paperwork and providing back-up support to the Awards Officer; attending workshops and Open House events when required.
- Coordinates weekly team meeting agenda.
- Ensures the information and links within the MyMohawk Finances tab and the FA SharePoint site are current and accurate and will review and update the information at least once per semester.
- Financial Assistance lead for Coach huddles ensuring relevant information is shared in a timely manner.
- Provide interpretation and clarification of guidelines, directives, and procedures to students, including completion of documents and forms.
- Use knowledge of OSAP, Awards, cash management, credit, and budgeting to provide support and resources to Coaches, Advisors, and students.
- Ensure customer problems are handled appropriately, escalating issues when necessary.
- Works collaboratively with the Manager, Financial Assistance to ensure that the tasks, accountabilities, and responsibilities in the areas of financial assistance are met.

**Works within the Accountability Framework and Performance Guidelines for the administration of OSAP and related Financial Assistance Programs set by the Ministry of Colleges and Universities (MCU) by**:

- ** **Processing all documents and aspects of the financial assistance programs in compliance with the federal and provincial regulations ensuring compliance during internal and external audits.
- Confirming enrolment status for the Ministry to commence the release of funds to students for FT and PT funding programs.
- Interviewing students and analyzing, researching, and approving OSAP reviews that are within financial assistance authority.
- Preparing, investigating, and advising students on documentation required for Ministry OSAP appeals and ensures all necessary documentation is submitted to the Ministry or actioned as outlined in the OSAP processing manual.
- Assessing, reviewing, and recommending emergency loans and/or bursaries to students, based on OSAP eligibility and as circumstances warrant.
- Administering the Bursary for Students with Disabilities (BSWD) and the Tuition Set Aside funds for students with disabilities.
- Gathering necessary information and preparing the annual OSAP Cost Codes for Ministry approval and use for assessing OSAP funding for students.
- Analyzing, researching and submitting OSAP appeals based on various circumstances, i.e. academic restrictions, credit checks, family breakdowns, step-parent refusal to contribute, etc.
- Following up with students to ensure timely repayment of loans.
- Prepares, investigates, and processes OSAP funding refunds to the National Student Loans Service Centre (NSLSC). Completes Ministry refund reports and sends them to NSLSC promptly.

**Works within the Accountability Framework and Performance Guidelines for the administration of Institutional and Government Bursary by**:

- Staying current on provincial and college policies, guidelines and procedures; incorporating into practice and, ensuring timely communication with Financial Assistance Manager and Director as well as internal and external stakeholders.
- Completing Accounts Receivable requests for submission to Accounting either throu

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