Account Operations Consultant- Bilingual

6 months ago

Québec, Canada CoreLogic Full time

At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

**Job Description**:
Duties and Responsibilities:

- Project _
- coordination/management:_
- Work directly with clients to manage technical projects to ensure successful completion according to contractual compliance and client expectations
- Gather client requirements, define business and functional requirements, assess requirements against technical aspects of system, and submit all technical and operational project requests necessary to support client initiatives
- Coordinate activities necessary to resolve significant client issues
- Manage and drive change control activities including documenting all changes made to a client’s system, ensuring that up-time is not negatively impacted and that testing and quality assurance steps are taken before delivery to the client
- Document client’s workflow as part of implementation project
- Communicate recurring project status and support activities to key external and internal stakeholders
- General and technical support:_
- Act as escalation resource for product/platform specific issues; triage issues and engage appropriate support within resources to resolve them
- Work directly with clients to resolve technical issues. Analyze customer systems, troubleshoot technical problems, recommend solutions, and coordinate fixes
- Run client batches as required
- Coordinate scheduling and communication of data update and other technical and security maintenance
- Support company initiatives to mitigate version sprawl by proactively upgrading and maintaining clients on current versions of CoreLogic products
- Maintain advanced knowledge of assigned CoreLogic products and services
- Gather client feedback on product enhancements and brings back to the organization for roadmap development

Job Qualifications:

- Bachelor’s Degree in business or other related discipline. Equivalent work experience may be substituted.
- Typically requires 2-4 years of directly related experience
- Possess ability to serve as a key point of contact for client projects and product support, including the ability to effectively manage the priorities and drive the work of a matrixed team of product, technology, and implementation professionals. Demonstrate understanding of technical implementation and release management

Knowledge and Skills:

- Proven effective communicator including strong written/verbal, interpersonal and presentation skills
- Data analysis, business analysis, and/or project management
- Experience in the Insurance and Spatial space is a plus
- French is preferred.

Description de poste

Fonctions
- Coordination et gestion de projets_
- Travailler directement avec le client pour gérer les projets techniques et assurer leur succès conformément au contrat et aux attentes.
- Déterminer les exigences opérationnelles et fonctionnelles du client, les évaluer en fonction des aspects techniques du système et soumettre toutes les demandes techniques et opérationnelles du projet pour appuyer les initiatives du client.
- Coordonner les activités nécessaires à la résolution des principaux problèmes du client.
- Amorcer et gérer les activités de gestion des changements, notamment en consignant tous les changements apportés au système du client, en veillant à ne pas nuire au temps de disponibilité et en exécutant les étapes d’essais et d’assurance qualité avant la livraison au client.
- Consigner les processus du client dans le cadre du projet de déploiement.
- Communiquer régulièrement l’état d’avancement du projet et les activités connexes aux intervenants internes et externes.
- Soutien général et technique_
- Agir comme personne-ressource pour les problèmes avec les produits et plateformes; trier les problèmes et communiquer avec les bonnes personnes pour les résoudre.
- Travailler directement avec le client pour régler les problèmes techniques. Analyser les systèmes du client, procéder au dépannage, recommander des s

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