Operations Officer Bilingual
1 week ago
Operations Officer
- Bilingual
Contract Duration 1 year
Summary Of Day To Day Responsibilities:
Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function.
Operations Officer May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.
Customer:
Execute transactions accurately, on time, and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
Operations Officer will identify opportunities to improve service delivery
Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
Interact with partners by responding to requests in an effective and timely manner
Shareholder:
Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity
Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality; escalate issues where appropriate
Operations Officer will support the timely and accurate completion of business processes
Actively review internal processes/activities and provide ideas for process improvement
Investigate and escalate non-standard or high-risk activities as appropriate
Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
Be knowledgeable of and comply with the Bank Code of Conduct Skills:
Ability to adhere to strict deadlines and handle high volumes of work
Excellent quantitative and analytical skills
Excellent organizational and time management skills
Ability to work independently, as well as part of a team
Self-motivated and goal-oriented
Ability to adapt to changing policies and procedures
Attention to detail is crucial.
Understanding of MM and FX Products (eg. Options, Foreign Exchange spots, and forwards, Money Market deposits and loans)
Knowledge of Global and WSS platforms would be an asset.
Education/Experience:
0-2 years experience in a Trade Processing related role, preferably experience with cash products (such as Loans, Deposits, Swaps, and Forwards)
Must-Have:
100% bilingual - French and English - read write and speak
Quick learner, problem-solving skills, critical thinker
MS Suites - excel (intermediate: tracking and formulas)
Admin/Data entry - at least 1 year
Strong communication - Written and Verbal
Ability to meet SLAs
Initiative and Proactive Development
Nice To Have:
Reconciliations Experience - balancing cash for example in a retail store
Banking Experience
Bank experience
Previous Education in Accounting, Finance, Business Administration, Economics
Note:
Banking Experience
About the Company
As a top 10 North American bank, our client aims to stand out from its peers by having a differentiated brand - anchored in a proven business model and rooted in a desire to give its customers, communities, and colleagues the confidence to thrive in a changing world.
Our client engages in providing financial products and services. They offer various financial products and services, telephone, Internet, and mobile banking services, retail and commercial banking services, and wealth management services. The Wholesale Banking segment provides capital markets, investment banking, corporate banking products, and investment needs to companies, governments, and institutions in financial markets.
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