Front Office Clerk

3 weeks ago


Victoria, Canada University of Victoria Full time

Organizational Unit- University of Victoria -> VP Finance and Operations -> Campus Security Services- Location- University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)- Posting Close Date- 4 April 2024- Please note that positions will close at 4 p.m. on the closing date.- FTE- 1.0- Salary Grade- $3,900.00 - $4,017.00- Additional Posting Information:
- N/A- Salary posted will be pro-rated based on FTE- Classification- PB5- Hours of Work- Monday to Friday, hours between 8:30 am and 5:00 pm- Employee Group:
- CUPE 951 - Regular- # of Hires Needed- 1- Category- Customer Service- About this OpportunityCampus Security Services is a department within the Vice President Finance and Operations portfolio that provides security, personal safety, emergency planning, parking and motor pool services to the campus community at the University of Victoria. In providing these services Campus Security contributes to creating a safe, secure and welcoming campus for all and to the overall mission of the University by providing exceptional customer service in all aspects of the operation. The critical nature of these services are provided 24/7/365.

Campus Security Services serves a diverse client base including students, employees and visitors. The department’s 46 employees work together as a team to ensure a high standard of customer service delivery, as well as the effective, efficient and safe adherence to university policies. Together, we support UVic’s vision to be a university of choice for outstanding students, faculty, and staff from Canada and around the world and to enhance UVic’s reputation among the best universities in Canada and the world. The University has a population that consists of almost 5000 employees as well as over 22,000 students and over 150 buildings on 163 hectares and 20 parking lots containing over 4200 stalls.
- Job SummaryAs a member of the Campus Security team providing security, personal safety, parking, motor pool and emergency planning and reporting to the Front Office Supervisor, the Front Office Clerk is the first point of contact for members of the campus community and the public for enquiries and resolving issues. The Front Counter Clerk is responsible for the delivery of front office services, including parking permit sales, citation resolution, data entry, campus lost and found, motor pool and both bicycle and equipment locker rentals.

Shifts may be adjusted seasonally based on the operational demands of peak service periods.
- Job Requirements**Skills**:

- Strong organization skills
- Service focus: effectively assists and serves clients to meet their needs.
- Strong clerical skills, including the ability to learn new systems and procedures.
- Ability to process documentation with accuracy and attention to detail.
- Ability to work independently and foster respect and trust with team members that contributes to a cooperative team spirit.
- Highly service oriented with a willingness to assist in maintaining a student-focused environment.
- Strong written, oral and interpersonal skills that convey appropriate use of grammar, professionalism and language.
- Communications skills that foster effective team communication to ensure sharing of relevant and timely information.
- Ability to work in an environment with constant interruptions.
- Display initiative, good organizational and time management skills, and ability to work with deadlines by prioritizing accordingly.
- Working knowledge of point of sales equipment, standard office equipment and related software (e.g. MS Office)

Specialized Knowledge/Education:

- Knowledge of retail and office financial administration
- Microsoft Word, Excel, Outlook, SharePoint, FMIS, FAST, Banner.

**Experience**:

- High school diploma or equivalent
- Requires at least one year of related experience in retail sales, services and office administration.
- Experience dealing with personal, confidential and sensitive information.
- Experience working in a post-secondary environment would be considered an asset.

We acknowledge and respect the Lək̓ʷəŋən (Songhees and Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.


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