Client Relations
3 days ago
**Job Title**: Client Relations & Project Coordinator
**Location**: Mission, BC
**Reports To**: Operations Manager
**Schedule**: Monday to Friday, 10am to 6pm (with flexibility required for coverage)
**Position Overview**:
**Key Responsibilities**:
Project Coordination:
- Assist in the coordination of road safety and construction projects from inception to completion.
- Coordinate with internal teams, contractors, and external partners to ensure timely delivery of project milestones.
- File dispatch program reports and forms, communicating findings with Operations.
- Perform various administrative duties, including data entry (e.g., new hires and clients) into the dispatching program.
- Relay information to and gather information from the field team (e.g., reminders, information, changes, weekend availability).
- Prepare project documentation, reports, and progress updates.
- Track project progress and identify potential delays or issues, working to resolve them proactively.
- Meet client requirements for traffic control, information, issues, and safety concerns.
- Contact clients for additional traffic control needs to maximize field team utilization.
- Reassign field team members as required (e.g., time-off requests, sick days, no-shows, client needs, field team skills) and utilize subcontractors when necessary.
- Assess current dispatch overview to ensure adequate field team coverage for optimization.
- Understand and utilize Traffic Management Plans to ensure accurate dispatch.
- Attend safety meetings if required or discuss improvements that can be made to the field team.
- Support the Health & Safety program and social planning
Client Relations:
- Serve as a liaison between internal teams, clients, contractors and assist with customer service concerns.
- Strategize supporting clients with their budgets and monitor resource utilization to avoid overages.
- Provide pricing or service agreements to clients upon request.
- Assist with challenging client requests or issue escalations as needed.
- Coordinate with the Dispatch Team and the TMP Department to determine needs with existing clients.
- Maintain accurate and up-to-date project records, including contracts, permits, and approvals.
- Stay current on emerging companies, major projects, and industry trends, and share intelligence with Sales and Operations.
- Lead and drive forecasting for peak seasons.
- Assist Senior Management with developing strategies, presentations, and proposals for existing clients.
- Record and track all metrics related to sales strategies; review and develop client service and retention plans.
- Communicate client concerns on service and delivery to Operations during meetings to ensure standards are met.
- Identify new clients in the region through online searches, scouting, and referrals.
- Input client activities into the CRM system to help plan, prioritize, and assist cross-department efforts.
**Skills & Qualifications**:
- 2-3 years of experience in project coordination and customer service, preferably in construction or road safety industry.
- Familiarity with CRM software and tools for tracking budgets, schedules, and resources.
- Comprehensive knowledge of Traffic’s products and services.
- Strong organizational and time management skills with attention to detail.
- Excellent communication skills, both written and verbal.
- Ability to work effectively in a fast-paced environment and manage multiple tasks.
- Knowledge of road safety standards and construction industry best practices.
- Valid driver’s license preferred as this position is based in the office with occasional site visits.
**Why Join Us?**
- Competitive salary ($50-60K) and benefits package.
- Performance-based annual bonus up to $5000.
- Opportunity to work with a growing company in the road safety construction industry.
- Collaborative and supportive work environment.
- Full-time, permanent role.
- This position may require periodic site visits to road safety and construction project locations.
**Job Types**: Full-time, Permanent
Pay: $50,000.00-$60,000.00 per year
Additional pay:
- Bonus pay
**Benefits**:
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Application question(s):
- Are you legally entitled to work full time in Canada?
Work Location: Hybrid remote in Mission, BC V2V 2Y6
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