Client Relations Project Cordinator

7 months ago

Mission, Canada BCRS Road Safe Inc. Full time

**Job Title: Part-Time Client Relations/Project Coordinator**

**Company: BCRS Road Safe Inc.**

**Location: Mission**

**Job Type: Part-Time (On-Site and On-Road)**

**Schedule: Monday to Friday, 10am to 6pm (with flexibility required for coverage)**

**Training: Initial training schedule will vary**

**Position Overview**: BCRS Road Safe is seeking a motivated and organized Client Relations/Project Coordinator to join our team. This role involves supporting dispatch operations and maintaining strong client relationships, both on-site and on the road. No previous dispatching experience is required, but strong English communication skills, phone etiquette, proficiency in Microsoft 365, and a willingness to learn additional software are essential.

**Key Responsibilities**:
**Office Operations**:

- Meet client requirements for traffic control, information, issues, and safety concerns.
- Contact clients for additional traffic control needs to maximize field team utilization.
- Reassign field team members as required (e.g., time-off requests, sick days, no-shows, client needs, field team skills) and utilize subcontractors when necessary.
- Assess current dispatch overview to ensure adequate field team coverage for optimization.
- Understand and utilize Traffic Management Plans to ensure accurate dispatch.
- Maintain client, subcontractor, and field team databases, including TCP Certificate expirations.
- File dispatch program reports and forms, communicating findings with Operations.
- Perform various administrative duties, including data entry (e.g., new hires and clients) into the dispatching program.
- Relay information to and gather information from the field team (e.g., reminders, information, changes, weekend availability).

**Client Relations**:

- Act as a point of contact for all client inquiries and concerns.
- Build and foster client relationships to ensure their needs are met while securing continuous sales growth.
- Provide pricing or service agreements to clients upon request.
- Assist with challenging client requests or issue escalations as needed.
- Coordinate with the Dispatch Team and the TMP Department to determine needs with existing clients.

**Growth & Strategy**:

- Identify new clients in the region through online searches, scouting, and referrals.
- Input client activities into the CRM system to help plan, prioritize, and assist cross-department efforts.
- Collaborate with internal teams to identify and grow opportunities within the region, ensuring timely and successful delivery of company solutions according to client needs and objectives.
- Work independently and as part of a team to reach company operational goals within a given timeframe.
- Stay current on emerging companies, major projects, and industry trends, and share intelligence with Sales and Operations.
- Lead and drive forecasting for peak seasons.
- Assist Senior Management with developing strategies, presentations, and proposals for existing clients.
- Record and track all metrics related to sales strategies; review and develop client service and retention plans.
- Communicate client concerns on service and delivery to Operations during meetings to ensure standards are met.
- Collaborate with stakeholders to align market strategies with applicable business objectives for the portfolio.

**Additional Responsibilities**:

- Redirect inquiries to the appropriate department (e.g., media inquiries).
- Escalate issues or conflicts to Operations when necessary.
- Report any abuse or policy violations to Operations.
- Attend safety meetings if required or discuss improvements that can be made to the field team.
- Support the Health & Safety program and social planning
- Perform additional duties and responsibilities as assigned by Operations.

**Skills & Qualifications**:

- 2-3 years of experience in account maintenance, sales, or marketing with proven success; experience in the construction field is an asset.
- Post-secondary education in Business, Marketing, or Sales is considered an asset.
- Ability to build and deliver metrics and reports.
- Strong relationship-building skills with stakeholders at various levels.
- Comprehensive knowledge of Traffic’s products and services.
- Strong organizational and project management skills.
- Proficiency with CRM software and other sales tools, Microsoft 365, Internet, and PC.
- Experience delivering client-focused solutions.
- Excellent verbal and written communication skills.

Join BCRS Road Safe and contribute to our mission of maintaining client satisfaction and ensuring effective dispatch operations. If you are a team player with strong communication skills and a proactive approach, we invite you to apply.

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking

Schedule:

- 10 hour shift
- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as ne

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