Key Holder/team Lead

4 months ago

Ottawa, Canada Hemisphere Cannabis Co. Full time

**We’re looking energetic and passionate Team Leads to join us at Hemisphere Cannabis Co.**

Does the idea of working within the cannabis industry motivate and inspire you? Do you thrive in a collaborative team environment?

Are you passionate about the guest experience, education and guest service?

Do you enjoy developing into reaching your full potential, both professionally and personally?

If so, **Hemisphere Cannabis CO**. has an incredible opportunity for you to join our growing team. We are seeking dynamic, entrepreneurial, inspired leaders who have a passion for cannabis culture and share our Company Values - Knowledge, Integrity, Care Inclusivity and Agility to join as **TEAM LEADS.**

**JOB OVERVIEW**

Team Leads are critical in supporting the successful execution of store operations, and a leader in the development of our people and our guest experience. In partnership with the retail leadership team you will be accountable for leading and supervising daily operations and achieving business goals. You will set the tone for the teams by demonstrating expert knowledge, provide motivating and inspiring leadership, deliver first-class guest experience, driving sales results and uphold regulation compliance.

**WHAT YOU DO**
- Exemplify our brand Mission and Values in everyday interaction with store guest and fellow team members.
- Continually promote our brand and be a positive representative of cannabis industry.
- Lead and validate that the store team is creating an engaging and welcoming environment within the store and cultivating meaningful relationships through trust and rapport in order drive return business.
- Deliver personalized experience to all our guests and provide relevant education. Demonstrate in-depth knowledge of cannabis strains, consumption methods, products and responsible use, and ensuring our guests gets the right product that match their needs and wants.
- In partnership with the leadership team support in elevating the atmosphere and experience for team members and guests while upholding Federal and Provincial compliance to the highest standard.
- Responsible for ensuring all employees are operating in accordance with Health Canada and provincial regulations, and upholding the company’s standard operating procedures (SOPs)
- Lead by example in providing first-class guest experiences and service standard. Support in training and developing our retail teams to increase profitability.
- Achieve and surpass sales targets as set by the leadership team, and communicate opportunities and observations related to the business.
- Support the leadership in BOH responsibilities including cash and inventory management, store cleanliness and organization.
- Act as a socially responsible vendor of cannabis in the communities we conduct our business in by providing education, expertise, passion and promoting responsible adult cannabis use.
- Ensure efficiency and accuracy in all cash desk management operations that uphold our loss prevention, provincial and federal standards including the performance of Cash Drops and End of Day Reporting.
- Follow all security guidelines set forth by the Retail Leadership Team
- Maintain confidentiality of all proprietary information, including financial summaries and internal employee materials.

**WHAT YOU BRING**
- Pre-requisite for employment: CannSell Certification (current provincial retail cannabis training and certification) and ability to pass a criminal background check.
- Minimum of 3 years supervisory guest experience in retail, hospitality, food service, liquor or health care. Experience in a regulated industry or supervisory position is desired.
- Meet minimum age requirements to drive a car rental in Ontario.
- Cannabis experience is an considered an asset.
- Agility and the ability to adjust with a positive attitude to changing provincial, regulatory, and company operating policies.
- Experience in executing and managing high level daily operations including floor and sales management, cash management and supporting or leading inventory counts is desired.
- Someone who thrives in a collaborative, team orientated and creative environment, has an entrepreneurial spirt and genuine enthusiasm about cannabis culture.
- An open mindset—we’re seeking life-long learners who see challenges as opportunities to improve and are focused on developing and growing both personally and professionally
- Working knowledge of regulations such as legal limits, age verification and safety and the ability to effectively convey this information to new and developing team members.
- Able to work a variety of shifts that meet our business needs, including evenings, weekends, and holidays

**Job Types**: Full-time, Part-time

**Salary**: From $18.00 per hour

**Benefits**:

- Store discount

**Experience**:

- Retail management: 3 years (preferred)

Work Location: In person

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