Logistics Coordinator

6 months ago

Burlington, Canada CS-1 Transportation Inc (Non-asset 3PL) Full time

CS-1 Transportation is a leading 3PL Freight Broker. We are the solution provider to customers needing to move freight domestically within Canada, USA and cross border. We have been named in The Growth 500 - 4 years in a row. We are looking to add to our dispatch team.

**Position**:Logistics Coordinator

**Hours**: Monday to Friday (8 hours)

**Location**:Head Office - 5026 South Service Road, Burlington, ON
- **THIS IS AN OFFICE BASED POSITION**_

**Main Purpose of Job**:
The Logistics Coordinator will need to enter orders into the TMS system. They will need to find trucks for customer orders, negotiate with carriers/customers to move freight in the most efficient way possible while meeting the expectation of our customers. Trace and track loads on weekends.

**Reports to**: Operations Manager

**Duties and Responsibilities**:

- Field and direct all incoming phone calls as required
- Responsible for order entry, using a check list for accuracy. This includes pick up/delivery addresses, contacts at each location, PO/SO/Reference #s, using our checklist to be thorough and precise.
- Carrier search and rate negotiation (accessing TMS History as leverage)
- Dispatching contracts to carriers, with all/any special instructions, once rate has been agreed upon
- Confirming customs broker information and entering into TMS
- Saving all documents (BOLS/Customs docs/Packing lists) to the server
- Ensuring Carriers have insurance, and an acceptable safety rating before securing
- Resolving any issues regarding any order with the carrier brought to dispatch by Customer Service. This may include any accessorial, carrier delays or service problems that are more than just minor and CS cannot resolve quickly.
- Finalizing any accessorial charges brought to your attention by customer service with the carrier and the customer

Additionally, you will be crossed trained how to work in customer service, especially on weekends:

- To handle all aspects of the company’s operations from phone calls to dealing with carriers
- To track and trace current loads
- Collect POD from carriers within a reasonable amount of time
- Add carrier packets and update profiles
- Update shippers and consignee profiles
- To assist in saving documentation, customs docs and facilitating the docs to carriers

**Qualifications**:

- Excellent verbal and written communication skills.
- Extensive knowledge of customer service procedures and principles.
- Organized with attention to detail - takes pride in work
- Multi-tasker with strong ability to prioritize effectively
- Ability to adapt to new software with strong typing skills
- Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor
- Excellent problem-solver skills, very resourceful
- Strong ability to prioritize effectively
- Proficient in Microsoft Office Suite or related software
- Takes pride and ownership of work
- Experienced building relationships with carriers - negotiating rates
- Min. 1 year of Transportation Management Software (TMS) experience required
- Transplus or Fleet Manager experience is a plus
- Min. 1 year (3PL non-asset based) Industry experience required
- Proficient with Loadlink, TruckMate or other related technologies is a plus

**Working Conditions**:

- Day Shift: Monday to Friday (8 hours)

**Job Types**:Full-time, Permanent

**Salary**: Based on experience ($45,000 - $65,000)

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay

Application question(s):

- Do you have reliable transportation to our Burlington office?

**Experience**:

- 3-PL Dispatch (Non Asset): 1 year (required)
- customer service (call center): 1 year (required)

Work Location: In person

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