Customer Success Manager

6 months ago


Toronto, Canada SWTCH Energy Inc. Full time

**Customer Success Manager** - Job Description

**Who We Are**

SWTCH is pioneering EV charging solutions for multifamily and commercial properties across North America.

Founded in 2016 by entrepreneurs, investors, and energy professionals, SWTCH had a vision of enabling communities to realize the social, economic, and environmental benefits of widespread EV adoption. Since then, its EV charging and energy management solutions have been installed in hundreds of multifamily buildings, 50 percent of which are classified as low-to-moderate income. By leveraging the latest technology available, SWTCH is making EV charging possible for all buildings.

With a growing base of clients, SWTCH is currently looking for opportunities to deepen our market penetration across North America.

**Job Opportunity**

**Responsibilities**
- Lead day to day relationship for an assigned book of business
- Develop, nurture, and maintain strong positive relationships with assigned customers to drive business outcomes and encourage advocacy
- Develop and implement strategies for customers to successfully realize value through leading business reviews and actively monitoring account health metrics ensuring retention and growth
- Demonstrate expert level competency of software products and the connection between software and hardware at SWTCH and in the EV space
- Proactively build, refine, validate, and rollout playbooks and success plans to ensure team success and customer value
- Identify and explore expansion opportunities with customers
- Advocate for product features and improvements as a customer champion and work cross-functionally with internal teams to support adoption and change
- Evaluate documentation structures to identify gaps and implement improvements
- Collaborate with Customer Success teammates to meet and exceed targets
- Individual contributor who shares knowledge and coaches colleagues to help the team succeed

**Job Qualifications**
- 2-5 years of experience in Customer Success or related customer facing role
- Relationship building and account management experience, preferably in the technology and software industry. EV industry experience not required but an asset.
- Experience with Salesforce and CRM software a plus
- Energy, enthusiasm, positivity
- Proven success managing a customer portfolio across geographies with a record of achieving goals and targets
- Desire to proactively help customers and internal teams to meet their needs
- Strong interpersonal, communication, and organization skills
- Excellent analytical and self-guided problem solving skills to address the root cause of problems
- Adept at assessing the importance of tasks and decisions to prioritize effectively
- Committed to consistently achieving results and demonstrating a high level of performance
- Ability to quickly learn and adapt new technologies and explain software features to any audience
- Collaborate well with others to deliver results and meaningfully contribute to the team
- Comfort navigating ambiguity and adapting quickly to change
- Always seeking to improve, find better ways of working, and deliver results
- Passion for EV space, decarbonizing transportation, cleantech, sustainability

**Perks and Benefits**
- Business Impact - As a core member of the team, you have the opportunity to make a significant impact on the culture and values of the company
- Environmental Impact - We are a clean energy company with a mission to reduce carbon emissions globally to ensure a clean and sustainable future
- Diversity - People develop their talents and skills in different ways. We value different paths and experiences. If you think you meet the qualifications we are seeking, take a chance and express your interest here



  • Toronto, Canada Messagepoint Full time

    **Customer Success Manager** **About Us**: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business...


  • Toronto, Canada CrowdRiff Full time

    **What’s CrowdRiff?** Great visuals tell stories that touch hearts, open minds, and even influence what we buy, eat, and do. That’s why CrowdRiff exists: to connect brands and consumers alike with the captivating imagery that makes a real impact. As a market leader in travel and tourism technology, we help get people excited to scuba dive in Tahiti,...


  • Toronto, Canada Daifuku Co Full time

    As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 80 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...


  • Toronto, Canada Messagepoint Full time

    **About Us**: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business users such as marketers, CX...


  • Toronto, Canada CXApp US, Inc. Full time

    Salary: **Who We Are**: At CXApp, we are the innovators of Indoor Intelligence, delivering actionable insights for people, places and things. Our flagship product the “CXApp” is a workplace experience platform for the enterprise. Our technologies and solutions help enterprise customers deliver a comprehensive business journey in a work ‘from-anywhere'...


  • Toronto, Canada ResQ Full time

    **ResQ**was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their repairs and maintenance, empowering them to focus on their customers. Repair and...


  • Toronto, Canada ResQ Full time

    **ResQ **was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their repairs and maintenance, empowering them to focus on their customers. Repair and...


  • Toronto, Canada SysAid Technologies Full time

    SysAid is a service automation company delivering software for organizations that want to get more done. Our SaaS ITSM (IT Service Management) and Asset Management solutions serve more than 5,000 customers across the globe. We do the heavy lifting for IT and anyone delivering services in the digital workspace, by leveraging automation, analytics, and...


  • Toronto, Canada Juniper Networks Full time

    **Location: Virtual/Remote Canada** This is an exciting opportunity to get in early on Juniper Networks’ transformation to delivering experience first networking, and helping customers get the very best value from our products. At Juniper, we believe that to realize our company vision, Connect Everything and Empower Everyone, we need the extraordinary...


  • Toronto, Canada Resolver Full time

    Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both._ As a Customer Success Manager, you play a critical role in the growth of Resolver. You’ll focus primarily on expanding our existing customers’ engagements through cross-selling, expansion and upselling. You’ll combine consultative selling with a...


  • Toronto, Canada Resolver Full time

    Resolver operates as a hybrid workforce where you can work at home, in the office, or a mix of both. For this particular role we are looking for someone who wants to hang out with us in real life around twice per week._ As a Manager, Customer Success, you'll lead a team of Customer Success Managers to revenue and retention success, through coaching,...


  • Toronto, Canada Tipalti Full time

    This is a unique opportunity to join a fast-growing organization and have a hand in expanding the Customer Success (CS) Team footprint. In the Manager, Customer Success role, you will be responsible for growing and managing a team that will own the health, retention, engagement, and adoption of our product with our mid-sized customers. You will work closely...


  • Toronto, Canada Burroughs, Inc. Full time

    **Customer Success Manager** **Job Summary**: - The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription. CSMs are members...


  • Toronto, Canada Burroughs, Inc. Full time

    **Description** Customer Success Manager **Job Summary**: - The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription....


  • Toronto, Canada Spinify Full time

    At **Spinify**, we believe in using **gamification** to make work more fun and engaging. Our platform helps businesses increase productivity, drive revenue, and improve customer satisfaction by turning work into a game. We are currently seeking a **Customer Success Manager** to join our growing team. In this role, you will be responsible for ensuring that...


  • Toronto, Canada Carbon6 Full time

    **Who We Are** We go beyond software. Carbon6 is building a community to support ecommerce sellers by removing the barriers to selling online and simplifying their path to success. Developed by the brightest minds in the marketplace ecosystem, our suite of software tools and resources help entrepreneurs succeed at every stage of their journey. We are a...


  • Toronto, Canada MaintainX Full time

    MaintainX is the world's leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 7,500+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's,...


  • Toronto, Canada StoryTap Full time

    StoryTap is hiring an addition to our Customer Success team to help us out! We’re looking for a driven self starter who loves to work directly with customers to ensure that they have they have the best possible experience with our platform. When you join our team, you will have the rare chance to help shape the company’s direction while accelerating your...


  • Toronto, Canada Pipeline Gurus Full time

    **Role Overview**: As a Customer Success Manager at Pipeline Gurus, you will be essential in nurturing and expanding our customer relationships. Your primary responsibility will be to ensure that all clients within your portfolio achieve their desired outcomes while using our services and products, thereby driving renewal and expansion opportunities through...


  • Toronto, Canada Maropost Full time

    We’re Maropost, the leader in Unified Commerce for the midmarket! Our Software as a Service platform provides organizations with the ability to connect with their customers across Ecommerce, Retail, Marketing Automation, Search/Merchandising and HelpDesk. Our Platform unifies the customer experience as well as providing efficiency, value and ROI to their...