Box Office Operations Supervisor

6 months ago

Saskatoon, Canada SaskTel Centre Full time

If you are a person who prides themselves on being detailed-oriented, organized and would like to be part of a team that hosts large stadium events, then consider joining the team. The **Box Office Operations Supervisor** is responsible for managing all types of events within the Ticketmaster system along with support for the operations of the box office and the supervision of events.

**Responsibilities**:

- Operates the Ticketmaster system, including creating, maintaining, and terminating a variety of events.
- Sets up and administers box office operations for each event or services.
- Ensures compliance with Ticketmaster policies and procedures regarding event set up and contracting.
- Receives and processes ticket sales for new clients as required.
- Reconciles trust liability accounts and daily Ticketmaster sales. Balances cash, credit card and Interac payments and records data, as required.
- Communicates with clients to ensure Ticketmaster meets event requirements, including developing and implementing special projects in the system.
- Communicates regularly with representatives of other Ticketmaster operations.
- Troubleshoots system errors. Makes recommendations for improvement to client services and the Ticketmaster system.
- Performs Box Office sales duties on the phone or at the counter.
- Assist with preparation of post-event reports and documentation.
- Assist with event
- day responsibilities where assigned. Assist with training, scheduling and supervision of the team.

**QUALIFICATIONS**:

- Grade 12 with six years of progressive ticketing experience, including experience with the Ticketmaster system modules such as Archtics. Event Management Tool, TMWin, Fan User/ Presence, TM1, Scaling/Re-scaling event builds, Interpreting production CAD's

OR
- Recognized post-secondary business administration program with four years of progressive ticketing experience or other related experience.
- Ability to make arithmetic calculations rapidly and accurately.
- Ability to maintain accuracy and attention to detail.
- Ability to deal courteously and tactfully with the public, promoters, and media contacts.
- Ability to make decisions in accordance with established policies and procedures..
- Ability to work with mínimal supervision in a multi-task environment.
- Must be able stand/sit for substantial duration of time, walk long distance, and safely climb up and down stairs within the arena.

**HOURS OF WORK**:

- Evening and weekend work may be required.

**SECURITY REQUIREMENTS**:

- Acceptable current Criminal Record Check (CRC) upon offer of employment.
- Please advise that the position may be filled before the closing date of this posting. SaskTel Centre is an employment equity employer that is committed to creating an inclusive workplace. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, and other legally protected characteristics_.

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