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Support Service Team Member

4 months ago

Regina, Canada YWCA Regina Full time

**Hours of Work**: _Weekdays and Weekends - scheduled shifts between the hours of 8am - 9pm _

Position Description: Under the direct supervision of the Director of Support Service, the Support Service Staff are responsible for maintaining a warm and welcoming environment, providing excellent customer and support service, as well as matching our clients and customers with programs and services that best suit their diverse needs.

**Responsibilities**:

- Welcoming and directing customers and clients
- Taking payments using a P.O.S. system and processing an accurate cash out
- Providing clear and objective reporting of YWCA Programs
- Keeping up to date with the dynamic nature of YWCA Regina programming
- Answering the YWCA Switchboard and general office work
- Monitoring the lobby and all exit doors
- Tracking and recording Supervised Access/Exchanges

Qualifications:

- Some Post-Secondary education or current enrollment is an asset
- Experience using the Microsoft Office and Google platforms
- Self-directed, demonstrated ability to work effectively without constant and direct supervision or guidance
- Knowledge of the community systems and services as well as Trauma Informed Care would be an asset
- First Aid/CPR-C or willingness to obtain
- Excellent communication and interpersonal skills
- Cultural awareness, and respect for women and children of various backgrounds
- Knowledge of the City of Regina and downtown core
- Must be able to provide a criminal record check with a vulnerable sector check

**YWCA Regina Employment Benefits**:

- Employer Paid RRSP Contribution - after three month probation working 15 plus hours per week
- (12) YWCA Stat Holiday Days
- Paid vacation days, based on hours worked
- Paid sick days, based on hours worked - with carry over
- Employer paid benefits plan with the option to enhance at mínimal employee cost - after three month probation working 15 plus hours per week
- Use of YWCA vehicle as needed for work purposes

**Job Types**: Part-time, Permanent

**Salary**: $16.30 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Work Location: In person

Application deadline: 2024-02-18