Manager, Customer Service Transaction
6 months ago
At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us
**Job Summary**
***The Manager, Customer Service Transaction is responsible for leading all aspects of Interchange with foreign carriers in Canada and CN One. The incumbent ensures that CN follows relevant guidelines for Interchange system-wide. The position oversees programming and troubleshooting related to Interchange reporting across the Company’s network. The role contributes to the logistics management environment. The position identifies opportunities to improve efficiency and automation, handing regulatory requirements, reduce costs, and enhance the customer experience.
**Main Responsibilities**
Interchange Processes
- Manage error setbacks in Canada following guidelines created through both CN-Canadian Pacific Railway (CPRS) agreement and the Company as a participant through the Association of American Railroad (AAR) Revenue Management Committee
- Review Interchange records, no block and no bills, and fix billing and other related issues to identify, resolve, and prevent setbacks
- Follow up with stakeholders for systematic issues affecting Interchange reporting, including programming changes, creation of Electronic Data Information (EDI) Repetitive Waybill Code (RWC) Maintenance (ERM), Customer Specific Bill (CSB), and customer-specific issues to prevent reoccurrences
- Verify, dispute or pay through CITRIX Systems Applications and Products (SAP) setback invoices from foreign carriers in Canada and the eastern region of the United States (U.S.)
- Ensure invoices approved for payment are stored electronically in appropriate locations for audit purposes
- Work with Revenue Management for escalation of error setbacks accounts with foreign railways to maximize CN’s revenue
Embargo Management
- Oversee all embargos across the system
- Manage each Railinc embargo in Service Reliability System (SRS)
- Work with AAR Railinc Embargo Task Force to steer embargo programming enhancements to ensure they work with the Company’s needs
Coaching and Mentoring
- Create a positive and motivating working environment based on teamwork, empowerment, creativity, and trust
- Ensure that the team is equipped with necessary knowledge of corporate and departmental policies, procedures, systems, and tools to perform its duties
- Manage training initiatives and onboarding for new and existing employees
- Develop, coach, set goals, and provide performance feedback to the eBusiness professionals and Technicians
CN One Website Management
- Target reduction of Shipping Instructions (SI) and related Waybill errors to improve velocity and customer satisfaction
- Establish system priorities for website performance
- Develop and implement strategic customer initiatives to improve electronic interactions between CN and customers
- Advance strategies to eliminate unnecessary manual review of electronic data and develop ways to validate data using automated tools and business processes
- Ensure concise and effective electronic processes and procedures are in place and followed consistently
- Respond in a timely manner to I&T requests when security issues and breaches are detected and website performance issues arise
- Review and vet requests for access to Steelroads, as well as Letters of Authorization requests via Railinc’s website
- Explore means to reduce the organization’s costs incurred from these accesses in conjunction with its Application Programming Interface (API)
Working Conditions
The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress. The incumbent must be available for shift work, including days, afternoons, nights, weekends, and holidays when necessary according to specific schedules. The role requires mínimal travel (5%).
**Requirements**:
Experience
**Transportation Reporting and Customer Service**
- Minimum 5 years of experience in transportation reporting and customer service
- Minimum 2 years of supervisory experience in a clerical environment
- Minimum 1 year of experience in logistics management
Education/Certification/Designation
- Bachelor’s Degree in Logistics, Business or relevant experience*
- Any designation for these above would be considered as an asset
Competencies
- Collaborates with others and shares information
- Solves problems to create value
- Knows the business and stays curren
-
Customer Service Advisor
3 months ago
Edmonton, Canada Optimum Auto Service Full time**Job Overview** **Responsibilities**: - Utilize mechanical knowledge to assist customers with automotive repair questions - Upsell products and services to customers based on their needs - Handle cash transactions accurately and efficiently - Maintain a clean and organized work environment - Collaborate with the sales team to ensure customer...
-
Customer Service Agent
6 months ago
Edmonton, Canada Pyxis Customer Solutions Ltd. Full time**Job Overview** Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers through access to resources and education to assist individual’s credit challenges. We are a forward-thinking employer offering a supporting, caring and positive environment for our...
-
Transaction Coordinator
2 months ago
Edmonton, Canada David St. Jean Real Estate Group, brokered by eXp Canada Full time**About Us**: Join the DAVID ST. JEAN REAL ESTATE GROUP with eXp REALTY—a vibrant real estate team committed to excellence! We value the right fit - Our company culture, values, and work environment contribute to a positive and collaborative atmosphere. We're seeking a dynamic, highly-detailed Real Estate Transaction Coordinator with front desk...
-
Transaction Coordinator
7 months ago
Edmonton, Canada David St. Jean Real Estate Group, brokered by eXp Canada Full time**About Us**: Join the DAVID ST. JEAN REAL ESTATE GROUP with eXp REALTY—a vibrant real estate team committed to excellence! We value the right fit - Our company culture, values, and work environment contribute to a positive and collaborative atmosphere. We're seeking a dynamic, highly-detailed Real Estate Transaction Coordinator with front desk...
-
Customer Service Manager
1 month ago
Edmonton, Canada Bad Habit Tattoo Co Full time**Job Posting: Customer Service Manager for Tattoo Shop** Are you a people person with a passion for organization and a flair for customer service? Do you love the world of tattoos and body art? Our tattoo shop is looking for an experienced **Customer Service Manager** to join our team and help keep our shop running smoothly! **Position: Customer Service...
-
Financial Transaction Specialist
1 week ago
Edmonton, Alberta, Canada Disability Solutions Full timeJob DescriptionAs a Banking Support Officer at CWB Financial Group, you will play a crucial role in the administration of financial transactions related to deposit and branch network activities.Key Responsibilities:Executing financial transaction activities for registered products, payments, deposits, cash management products, and estate...
-
Customer Service Manager
3 months ago
Edmonton, Canada Walmart Canada Full time**Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...
-
Customer Service Manager
6 months ago
Edmonton, Canada Walmart Canada Full time**Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...
-
Customer Service Manager
7 months ago
Edmonton, Canada Walmart Canada Full time**Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...
-
Cashier/customer Service
2 months ago
Edmonton, Canada More Than Cigars Full time**Overview** We are seeking a motivated and friendly Customer Service Associate / Cashier to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service while handling transactions and assisting with their needs. Your ability to communicate effectively and manage time efficiently will contribute to a...
-
Cashier/customer Service
2 months ago
Edmonton, Canada Petro Canada Full time**Overview** We are seeking a dedicated and enthusiastic Customer Service Associate / Cashier to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support while handling transactions efficiently. Your ability to communicate effectively and manage time will be crucial in creating a...
-
Customer Service Manager
6 months ago
Edmonton, Canada MTE Logistix Edmonton Inc. Full timeMTE Logistix Group of Companies is looking for a **Customer Service Manager** to join our team. Reporting to the Client Manager, this position is accountable for coaching and developing the Customer Service Representative team and managing the team’s performance. As a team leader you ensure clear communication between team members and departments, develop...
-
Cashier/customer Service
6 months ago
Edmonton, Canada Jasper Ave Safeway Full time**About us** Jasper Ave Safeway is a small business in Edmonton, AB T5N 3K3. We are professional, agile and professional. Our work environment includes: - Modern office setting - Food provided - Growth opportunities **Duties**: - Provide exceptional customer service to ensure a positive shopping experience - Operate cash register and handle cash...
-
Customer Service Representative
6 months ago
Edmonton, Canada BMO Financial Group Full time6833 170th Street Edmonton Alberta,T5T 4W4 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer...
-
Customer Service Representative
7 months ago
Edmonton, Canada BMO Financial Group Full time17504 100 Ave Edmonton Alberta,T5S 2S2 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall...
-
Customer Service Representative
6 months ago
Edmonton, Canada ICICI Bank Ltd Full timeICICI Bank Canada is a wholly-owned subsidiary of ICICI Bank Limited which has its headquarters in Mumbai, India. ICICI Bank Limited is a leading private sector bank in India. The Bank’s consolidated total assets stood at US$182.8 billion as at December 31, 2019. Established in December 2003, ICICI Bank Canada is a full-service direct bank with an asset...
-
Customer Service Representative
7 months ago
Edmonton, Canada BMO Financial Group Full time5340 75th Street NW Edmonton Alberta,T6E 6S4 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...
-
Customer Service Representative
7 months ago
Edmonton, Canada BMO Financial Group Full time82nd Ave & 83rd St, #102 Edmonton Alberta,T6C 4E3 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...
-
Customer Service Representative
6 months ago
Edmonton, Canada BMO Financial Group Full time5503 23rd Avenue Edmonton Alberta,T6L 7B9 Please note this is a part time position with a guarantee of 18.75 hours Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with...
-
Customer Service Representative
6 months ago
Edmonton, Canada BMO Financial Group Full time10175 101 St NW Edmonton Alberta,T5J 0H3 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...