Group Manager, Digital Accessibility

6 months ago

Toronto, Canada Scotiabank Full time

Requisition ID: 198926

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Group Manager, Digital Accessibility will drive accessible and inclusive design across Digital Banking to support the creation of accessible digital experiences and interactions for Scotiabank clients. They will provide technical leadership, expert guidance, coordination, and strategic support to centres of practice with a focus on driving adoption of tools, processes, and methodologies that systemically advance accessibility in Scotiabank’s digital products at scale.

They will lead and oversee a team of digital accessibility specialists and ensure business strategies, plans and initiatives are executed and delivered in compliance with governing regulations, internal policies and procedures.

**Is this role right for you?**
- Leads and drives a customer-focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Leads the establishment of scalable processes, systemic frameworks, guidelines and best practices for implementing and sustaining accessible and inclusive design across Digital Banking.
- Drives adoption of evolving accessibility standards and requirements, incorporating input from research, consultation with people with disabilities, and collaboration with other centres of practice.
- Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours, communicating vison, values and business strategy, and managing succession and development planning for the team.
- Explores capabilities of digital platforms and identify strategic opportunities to remove barriers to positively impact the user experience and drive appropriate systemic changes.
- Produce measurable outcomes that demonstrate value by proactively innovating and solving problems.
- Champions the accessibility value proposition to both internal and external audiences.
- Engages thoughtfully, collaboratively and diplomatically with internal partners—including design, product, engineering, business, and Enterprise teams—to identify opportunities to drive accessibility and inclusion and align strategies.
- Works closely with other accessibility, design and usability specialists across Scotiabank.
- Actively builds, participates in and contributes to the Enterprise Accessibility Community of Practice, the Design Community of Practice, the Product Community of Practice, and the wider accessibility community.
- Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

**Do you have the skills that will enable you to succeed in this role?**
- 8+ years of practical digital accessibility experience.
- 3+ years building a digital accessibility program and developing high-performance teams in fast-paced evolving organizations or demonstrated ability to inspire/coach accessibility specialists to be their best.
- High level of awareness of disability related issues with respect to digital accessibility.
- Expert knowledge of accessibility standards and principles including the Web Content Accessibility Guidelines.
- Proven ability to provide accessibility solutions for designers, developers and testers.
- Thorough knowledge of accessibility testing techniques using automated and manual testing procedures.
- Proven ability to effectively communicate the complexities and opportunities of accessibility and inclusive design to technical and non-technical audiences with various skillsets.
- Thorough understanding of an inclusive, human-centered approach and methods to design.
- Expert relationship building and strategic influencing skills.
- Self-driven, with ability to take ownership and accountability; must be adept at working in a self-guided manner.
- A collaborative leader who leverages diversity across disciplines/locations/levels to fuel creativity and innovation in inclusive technology design.
- MBA or Bachelor Degree in Computer Science, Human Factors/Human Computer Interaction/Design or related field is an asset.
- Experience leading teams or people management is an asset.
- Ability to drive change inside a complex corporate environment is an asset.
- A passion for changing the way people bank and work, and a willingness to live in the future and build what’s missing.

**What's in it for you?**
- Diversity, Equity, Inclusion & Allyship

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