Manager, Investigations

2 weeks ago


Edmonton, Canada Government of Alberta Full time

**Job Information**:
Job Requisition ID: 56176

Ministry: Office of the Ombudsman

Location: Edmonton

Full or Part-Time: Full-Time

Hours of Work: 36.25 hours per week

Regular/Temporary: Regular

Scope: Open Competition

Closing Date: April 07, 2024

Classification: Manager Zone 2

**About Us**:
The office of the Ombudsman is an independent office of the Alberta Legislative Assembly, responsible for responding to complaints of unfair treatment by provincial government authorities, municipalities, the Patient Concerns Resolution Process of Alberta Health Services, health professions, and other designated professional organizations under the _Ombudsman Act_.

The office promotes a positive workplace culture and work-life balance. Professional learning and development are encouraged, and mentorship is considered an essential part of our organizational success.

**Role**:
Reporting to the Director of Investigations, the manager will direct and manage a team of professional staff to ensure a high quality of complaint analysis, investigations, decisions and recommendations in accordance with the Ombudsman Act.

For success in the position you must have experience in leading an investigative team. You also possess exceptional consultation, negotiation, and analytical skills and demonstrate complex problem-solving ability. Strong interpersonal and written communication skills including report-writing and interview experience are essential. You will have demonstrated ability to analyze government programs, legislation and policies.

**Qualifications**:
A post-secondary degree supplemented with five years of investigative experience. Related experience or education equivalencies may be considered.

Ombudsman and/or Public Interest Commission investigation and management experience will be considered an asset.

**Alberta Public Service Competencies**:
The Alberta Public Service has identified seven behavioural competencies with varying experience levels that are essential to be successful in all positions.
- _Build Collaborative Environments_: encourages others to think broadly about impacts of projects and work to identify and resolve barriers. Ensure communication is ongoing by setting up processes or structures that facilitate communication and collaboration.
- _Creative Problem Solving_: applies creativity to develop innovative approaches to complex issues and exercises extensive judgement in determining solutions/recommendations.
- _Develop Self and Others_: ability to function at strategic level while simultaneously leading, directing and mentoring staff involved with implementing complex and diverse delivery processes. Able to manage others in a fast paced, complex environment with multiple concurrent activities and competing priorities.
- _Systems Thinking_: considers the complexity of issues and strategically aligns decisions and plans based on values, outcomes and the broader organizational needs of the Ombudsman office and the public.

**Applications that lack documented examples of the competencies will not be considered**. One example is required under each of the following headings:

- Build Collaborative Environments
- Creative Problem Solving
- Develop Self and Others
- Systems Thinking

The following link will assist you with understanding competencies:
**Salary**:
$3,147.32 - $4,235.37 Bi-Weekly

$82,145 - $ 110,543 Yearly

**Requirements**:

- In addition, your resume and cover letter should include information that clearly and concisely demonstrates how your qualifications meet the advertised requirements, including education and experience.
- You must be a Canadian citizen, permanent resident or hold a work permit with an expiration date no less than May 31, 2025.

**How To Apply**:
Phone: (780) 427-2756.

Tips for Applicants:
**Closing Statement**:


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