Customer Care Specialist
3 months ago
**Job Overview**
At TELSCO, we’re in the business of developing relationships and creating great experiences.
**Duties**:
- Collaborate with the team in the ongoing development of workflow and strategies to efficiently ensure our existing clients are equipped with the latest solutions and services
- Provide accurate information regarding products and services.
- Assist customers with account inquiries, modifications, and cancellations.
- Maintain detailed records of customer interactions and transactions.
- Utilize phone etiquette to ensure professional communication at all times.
- Collaborate with team members to enhance the overall customer experience.
- Identify opportunities for upselling or cross-selling products during customer interactions.
**Requirements**:
- Proven experience in customer service or a related field is preferred.
- Strong verbal and written communication skills.
- Excellent phone etiquette and interpersonal skills.
- Ability to analyze customer needs and provide appropriate solutions.
- Proficient in data entry and familiar with CRM software is an advantage.
- A positive attitude with a commitment to delivering outstanding service.
- Ability to work effectively both independently and as part of a team.
Pay: $17.00-$24.99 per hour
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- CRM software: 1 year (required)
- Phone etiquette: 1 year (required)
- Data entry: 1 year (required)
- Communication skills: 1 year (required)
Work Location: Hybrid remote in Edmonton, AB T5L 1A5
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